Customer Service - Donor Support Technician

CSL Plasma Inc.; Oklahoma; On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dedicated team at a leading plasma collection organization! As a Donor Support Technician, you will play a crucial role in preparing donors and ensuring their safety during the pheresis process. This position requires attention to detail, the ability to follow strict protocols, and a commitment to maintaining a clean and safe environment. With opportunities for cross-training and a supportive work culture, you will contribute to a mission that truly matters—helping those with rare diseases lead healthier lives. If you are passionate about making a difference and thrive in a fast-paced environment, this role is perfect for you.

Benefits

Health insurance

Paid time off

Retirement plan

Employee discounts

Qualifications

• High school diploma or equivalent required.
• Minimum of three months’ experience in a medical environment preferred.

Responsibilities

• Prepare donors and equipment for the pheresis process.
• Monitor donors and respond to alarms during the process.
• Ensure accurate recording of donor data.

Skills

Bilingual skills

Basic math calculations

Attention to detail

Ability to follow instructions

Education

High school diploma or equivalent

Tools

Personal Digital Assistant (PDA)

Job description

Customer Service - Donor Support Technician

The Opportunity

Responsible for preparing the donor, donor area and equipment for the pheresis processors. You will report to the Assistant Center Manager.

The Role

• Prepares the autopheresis machine for the pheresis process.
• Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnect the donor when the process is complete.
• Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understand the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintain confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform job-related duties as assigned.

Your skills and experience

Education

High school diploma or equivalent required.

Experience

• Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience.
• Will perform basic math calculations.

Working Conditions

(physical & mental requirements)

• Understand, remember and apply oral and/or written instructions.
• Understand and follow basic instructions and guidelines.
• Must be able to see and speak with customers and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of time.
• Reach, bend, kneel and have high level of manual dexterity.
• Occasionally be required to lift and carry up to 25 pounds.
• Fast paced environment with frequent interruptions.
• Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens. Required to wear Personal Protective Equipment while performing specific tasks or in certain areas.
• Required to work overtime and extended hours to support center operational needs.

Our Benefits

For more information on CSL Plasma benefits visit CSL Benefits.

About CSL Plasma

CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma.

We want CSL to reflect the world around us

As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL.

Do work that matters at CSL Plasma!

Equal Opportunity Employer: CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please click here.