Customer Service - Donor Support Technician

CSL; Tulsa (OK); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service - Donor Support Technician to join their team. In this vital role, you will prepare donors and equipment for the pheresis process, ensuring safety and accuracy throughout. Your responsibilities will include monitoring the donor, addressing any issues, and maintaining a clean work environment. This position offers a chance to contribute to a meaningful cause while working in a fast-paced environment. If you are passionate about helping others and have strong communication skills, this opportunity is perfect for you.

Benefits

Health care options

Life insurance

Disability coverage

401(k)

PTO

Holidays

Qualifications

• Minimum of three months' experience in a medical or health environment.
• Ability to follow safety protocols and instructions.

Responsibilities

• Prepare and monitor the donor and equipment for the pheresis process.
• Record incidents during pheresis and maintain accurate donor data.

Skills

Bilingual skills

Basic math skills

Education

High school diploma or equivalent

Tools

PDA

Job description

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Job Description

Job Description Summary

Responsible for preparing the donor, donor area, and equipment for the pheresis process.

Main Responsibilities

• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process, responds to alarms or signals during the process.
• Disconnects the donor when the process is complete.
• Maintains awareness of any donor reactions during or after the process and notifies staff.
• Records incidents during pheresis using PDA, including machine alerts, alarms, volume variances, and adverse events.
• Links equipment and soft goods to the donor in the system using PDA.
• Alerts supervisor of donor flow issues.
• Ensures accurate donor data recording in the electronic management system following SOPs.
• Understands policies related to hyper immune programs if applicable.
• Maintains a clean work environment and ensures availability of supplies, following HSE and OSHA policies. Promotes safety.
• Maintains confidentiality of personnel, donor, and center information.
• May be cross-trained in other areas as needed.
• Bilingual skills may be required.
• Performs other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Minimum of three months' experience, preferably in a medical or health environment, or equivalent education and experience.
• Basic math skills.

Working Conditions

• Ability to follow instructions and observe safety protocols.
• Visual and verbal communication skills.
• Ability to stand and walk up to 100% of the time, reach, bend, kneel, and manual dexterity.
• Occasional lifting up to 25 pounds.
• Fast-paced environment with potential exposure to hazards, chemicals, temperatures, and blood-borne pathogens. PPE required.
• Overtime and extended hours may be necessary.

CSL is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, or national origin.

Interested candidates are encouraged to apply. Future openings may be available.

Benefits

Health care options, life insurance, disability coverage, 401(k), PTO, holidays, and more. Details at cslbenefits.com/cslp.

About CSL Plasma

One of the world's largest plasma collectors, committed to helping those with rare and serious diseases. Learn more at CSL Plasma.

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