Customer Service - Donor Support Technician

CSL Plasma; Oklahoma City (OK); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dedicated team at a leading plasma collection center, where your role is vital in ensuring donor safety and data accuracy during the pheresis process. This position offers the opportunity to work in a fast-paced environment, supporting individuals with rare diseases by collecting life-saving plasma. You'll be responsible for preparing equipment, monitoring donors, and maintaining a clean workspace while adhering to health and safety standards. If you're looking to make a meaningful impact in healthcare and thrive in a collaborative setting, this role is perfect for you.

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Qualifications

• Minimum of three months’ experience in a medical or health provider environment.
• Ability to perform basic math calculations.

Responsibilities

• Prepare and monitor the autopheresis machine during the pheresis process.
• Record incidents and maintain accurate donor data as per SOPs.

Skills

Basic Math Calculations

Bilingual Skills

Education

High School Diploma or Equivalent

Tools

Personal Digital Assistant (PDA)

Job description

The Opportunity

Responsible for preparing the donor, donor area, and equipment for the pheresis processors.

You will report to the Assistant Center Manager.

The Role

• Prepare the autopheresis machine for the pheresis process.
• Monitor the donor and the pheresis process, respond to specific alarms or signals that may occur during the process.
• Disconnect the donor when the process is complete.
• Maintain alertness to any reactions the donor may have during or after the pheresis process and notify appropriate staff.
• Use Personal Digital Assistant (PDA) to record incidents during the pheresis process, such as machine alerts, alarms, volume variances, and donor adverse events.
• Link equipment and soft goods used in the pheresis process to the appropriate donor using PDA.
• Alert Group Leader or Supervisor of donor flow issues.
• Ensure accurate recording of donor data in the electronic donor information management system as per Standard Operating Procedures (SOPs).
• Understand policies and procedures related to hyper immune programs at the center, if applicable.
• Maintain a clean, efficient work environment and ensure sufficient operating supplies and forms are available. Follow all Health Safety & Environmental (HSE) and OSHA policies and promote safety in all actions.
• Maintain confidentiality of all personnel, donor, and center information.
• May be cross-trained in other areas to meet business needs.
• Bilingual skills may be required, at the organization's discretion, to meet business needs.
• Perform other job-related duties as assigned.

Your Skills and Experience

Education

High school diploma or equivalent required.

Experience

• Minimum of three (3) months’ work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
• Ability to perform basic math calculations.

Working Conditions (Physical & Mental Requirements)

• Understand, remember, and apply oral and written instructions.
• Follow basic instructions and guidelines.
• See and speak with customers and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of the time.
• Reach, bend, kneel, and have a high level of manual dexterity.
• Occasionally lift and carry up to 25 pounds.
• Work in a fast-paced environment with frequent interruptions.
• Be exposed to hazardous chemicals, extreme temperatures, and blood-borne pathogens; wear Personal Protective Equipment as required.
• Work overtime and extended hours to support center operations.

Our Benefits

For more information on CSL Plasma benefits, visit https://cslbenefits.com/cslp.

About CSL Plasma

CSL Plasma is one of the world's largest collectors of human plasma. Our work helps ensure that people with rare and serious diseases can live normal, healthy lives. We are committed because lives depend on us. Learn more about CSL Plasma.

We want CSL to reflect the world around us

As a global organization with employees in over 35 countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL.

Do work that matters at CSL Plasma!