Customer Service - Donor Support Technician

CSL; Oklahoma City (OK); On-site; USD 25,000 - 35,000; Part time

Job summary

Join a leading company as a Customer Service - Donor Support Technician, responsible for preparing donors and monitoring the pheresis process. This role requires a high school diploma and offers part-time employment with opportunities for growth in a fast-paced environment focused on patient care.

Qualifications

• Minimum of three months’ work experience in a medical or health provider environment.
• Ability to understand, remember, and apply oral and written instructions.

Responsibilities

• Prepare the autopheresis machine for the pheresis process.
• Monitor the donor and respond to alarms during the process.
• Ensure accurate recording of donor data.

Skills

Basic math skills

Bilingual skills

Education

High school diploma or equivalent

Job description

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The Opportunity

Responsible for preparing the donor, donor area, and equipment for the pheresis processors.

The Role

• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnects the donor when the process is complete.
• Maintains alertness and awareness to any reactions the donor may have during or after the pheresis process and notifies appropriate staff.
• Uses Personal Digital Assistant (PDA) to record incidents during the pheresis process, such as machine alerts, alarms, volume variances, and donor adverse events.
• Links equipment and soft goods used in the pheresis process to the appropriate donor using PDA.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures accurate recording of donor data in the electronic donor information management system as per SOPs.
• Understands policies and procedures related to hyper immune programs at the center, if applicable.
• Maintains a clean, efficient work environment and ensures sufficient supplies are available. Follows all HSE and OSHA policies, promoting safety.
• Maintains confidentiality of all personnel, donor, and center information.
• May be cross-trained in other areas to meet business needs.
• Bilingual skills may be required, at the organization’s discretion.
• Performs other job-related duties as assigned.

Your Skills and Experience

Education

High school diploma or equivalent required.

Experience

• Minimum of three (3) months’ work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
• Basic math skills required.

Working Conditions (Physical & Mental Requirements)

• Ability to understand, remember, and apply oral and written instructions.
• Ability to follow basic instructions and guidelines.
• Must be able to see, speak with customers, and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of the time.
• Reach, bend, kneel, and have high manual dexterity.
• Occasionally lift and carry up to 25 pounds.
• Work in a fast-paced environment with frequent interruptions.
• Exposure to hazardous chemicals, extreme temperatures, and blood-borne pathogens.
• Must wear PPE as required.
• Work overtime and extended hours as needed.

Our Benefits

For more information on CSL Plasma benefits, visit https://cslbenefits.com/cslp.

About CSL Plasma

CSL Plasma is one of the world's largest collectors of human plasma, helping people with rare and serious diseases. Committed to our work because lives depend on us. Learn more about CSL Plasma.

Inclusion & Belonging

As a global organization, CSL embraces inclusion and belonging. Learn more about Inclusion & Belonging at CSL.

Job Details

• Seniority level: Not Applicable
• Employment type: Part-time
• Job function: Other