Customer Service - Donor Support Technician (Bilingual - English/Spanish)

CSL Plasma; El Paso (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

CSL Plasma in El Paso, TX is seeking a Phlebotomy/Pheresis Technician to prepare donors, equipment, and donor areas for the pheresis process. You will monitor the donor and system, respond to alarms, document incidents with the PDA, and ensure accurate donor data entry according to SOPs.

Responsibilities include maintaining a clean work environment, adhering to HSE/OSHA policies, and potential cross-training in other areas.

Qualifications

• High school diploma or equivalent required.
• Minimum of three months' work experience in a medical or health provider environment or equivalent.
• Must be able to perform basic math calculations.

Responsibilities

• Prepare the donor, donor area and equipment for the pheresis process.
• Prepare the autopheresis machine for the pheresis process.
• Monitor the donor and pheresis process, respond to alarms or signals during the process.
• Disconnect the donor when the process is complete.
• Maintain alertness to donor reactions during or after pheresis and notify staff as needed.
• Record incidents with the PDA, including machine alerts, alarms, and donor events.
• Link equipment and supplies to the appropriate donor in the donor information system.
• Record donor data accurately in the electronic management system per SOPs.
• Follow policies for hyper immune programs where applicable.
• Maintain a clean, compliant work environment and ensure supplies are available.
• May be cross-trained in other areas; bilingual skills may be required.

Skills

Basic math

Bilingual skills

Education

High school diploma or equivalent

Job description

Responsibilities:

• Responsible for preparing the donor, donor area and equipment for the pheresis process.
• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnects the donor when the process is complete.
• Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understands the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintains confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform job-related duties as assigned.

Qualifications:

• High school diploma or equivalent required
• Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
• Must be able to perform basic math calculations

Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.