Customer Service - Donor Support Technician

CSL; Illinois; On-site; USD 23,000 - 25,000; Full time

Job summary

CSL is seeking an on-site donor center support role in Illinois. You will prepare the pheresis equipment, monitor donors during the procedure, and ensure accurate data entry in electronic systems.

The position emphasizes safety, adherence to SOPs, and teamwork in a fast-paced environment. Responsibilities include responding to alarms, recording incidents with a PDA, and maintaining supplies while following OSHA guidelines.

Qualifications

• Must have strong basic math calculations.
• Must maintain safety awareness in a clinical environment.
• Ability to communicate clearly with team members and donors when needed.

Responsibilities

• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and pheresis process; responds to alarms or signals.
• Disconnects the donor when the process is complete.
• Maintains alertness to donor reactions during/after the procedure; notifies staff as needed.
• Records incidents and equipment data using the PDA; links equipment to donor records.
• Alerts supervisor of donor flow issues.
• Ensures accurate donor data entry in the electronic system per SOPs.
• Follows HSE and OSHA policies; keeps work area clean and stocked.
• May be cross-trained in other areas.

Skills

Math skills

Safety awareness

Communication skills

Education

High school diploma or equivalent

Job description

The Opportunity

Responsible for preparing the donor, donor area and equipment for the pheresis processors.

You will report to the Assistant Center Manager.

The Role

• Prepares the autopheresis machine for the pheresis process.
• Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnect the donor when the process is complete.
• Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understand the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintain confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform job-related duties as assigned.

Your Skills And Experience

Education

High school diploma or equivalent required

Experience

• Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience
• Will perform basic math calculations

Working Conditions

(physical &mental requirements)

• Understand, remember and apply oral and/or written instructions
• Understand and follow basic instructions and guidelines
• Must be able to see and speak with customers and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of time
• Reach, bend, kneel and have high level of manual dexterity
• Occasionally be required to lift and carry up to 25 pounds
• Fast paced environment with frequent interruptions
• Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens
• Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
• Required to work overtime and extended hours to support center operational needs

The expected base pay for this position at hiring is $17.05 - $18.13 hr. Please note that this wage range reflects what CSL expects to pay for this position at the listed location as of the time of this posting. Individual base pay for a successful candidate within this range is determined by qualifications, skill level, experience, competencies and other relevant factors