Customer Service Distribution Associate

Colonial Group; Urbana (IL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Shift premiums

Paid training

Advancement opportunities

On Demand Pay

401K with employer match

Health insurance

Dental insurance

Vision insurance

Paid time off

Employee savings programs

Job summary

ImpactLife is seeking an Inventory Management and Distribution Associate to coordinate blood product orders and shipments for hospital clients. You will document orders, prepare deliveries, and support restocking to ImpactLife locations. The role requires attention to accuracy, strong communication, and physical ability to lift up to 50 pounds.

Shifts rotate every two weeks with training on alternate schedules. Benefits include generous PTO, health plans, 401K, and on‑demand pay options.

Qualifications

• Strong interpersonal communication with all hospital staff and customers.
• Experience handling inventory and coordinating shipments in a healthcare environment.
• Comfort with computers and basic data entry systems.

Responsibilities

• Fill routine and emergency orders with accurate entry and fulfillment.
• Provide excellent customer service to hospital clients.
• Maintain professional communications with partners and staff.
• Assist hospital personnel with inquiries and tracking inventory.
• Investigate and resolve customer concerns.

Skills

Interpersonal skills

Inventory management

Customer relations

Organizational skills

Computer literacy

Driver's license

Education

High school diploma or equivalent

Job description

Our Inventory Management and Distribution (IMD) Associates communicate daily with our partner hospitals regarding blood product inventory and patient needs. Associates document orders and prepare shipments of life‑saving blood products for delivery to our hospital clients as well as emergency and restocking deliveries to other ImpactLife locations.

Every two-week rotating schedule:

May require you to train on alternative shifts for 6 to 8 weeks.

Wk1 Tu-W 10a-5p Th-F 12p-5p Sat 11a-4p

Wk2 Tu-F 3p-9p Sat 11a-4p

Associate responsibilities can include:

• Fill routine and emergency orders while following appropriate procedures ensuring accurate order entry and fulfillment.
• Provide excellent customer service to clients.
• Maintain positive and professional communications.
• Assist hospital personnel with inquiries.
• Track and rotate inventory of blood products.
• Investigate and resolve customer concerns.

What does it take to change the world?

• High school diploma or equivalent is required.
• Experience in blood or pharmaceutical inventory management, hospital customer relations, or logistics is preferred.
• Outstanding interpersonal skills in dealing with all levels of customers and staff (paid and volunteer).
• Must have excellent organizational skills and be able to handle multiple priorities effectively.
• Working knowledge of computers.
• Must have a valid driver’s license.
• Must have REAL ID
• Must be able to operate Blood Center vehicles.
• Physical requirements include the ability to stand, sit, and maintain regular and reoccurring physical exertion such as reaching, bending, and lifting for extended periods of time.
• Must be able to lift up to 50 pounds.
• Pre-employment background check, drug screen, and motor vehicle report are required.

What does this change mean for you?

• Industry leading pay rates including shift premiums and weekend pay
• Paid training
• Advancement opportunities
• On Demand Pay
• An opportunity to make a difference in your community
• An excellent benefit package:
  • Generous paid time off that begins to accrue on your first day of employment.
  • Medical, Dental, and Vision insurance plans
  • Free Life Insurance
  • 401K with employer match
  • Health Savings Account
  • Flexible Spending Account
  • Supplemental Insurance including Critical Illness, Accident, and Hospital Indemnity
  • Doctor on Demand
  • Employee Referral Bonus Program
  • Tobacco Cessation Reimbursement
  • Health Club Reimbursements
  • Employee Savings Programs for discounts on various goods and services

For more information on our benefits click this link or copy and paste it into your web browser: https://flimp.live/ImpactLifeBenefitShowcase#welcome

Some jobs change your life. Others change the world. At ImpactLife, we do both.