Full-Time Customer Service & Dispatch Specialist – Growth

Benjamin Franklin Plumbing of Long Island; Wilmington (NC); On-site; USD 22,041 - 33,062; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

Competitive salary

Dental insurance

Employee discounts

Job summary

BENJAMIN FRANKLIN of WILMINGTON is seeking a highly organized Customer Service Representative (CSR) to join our growing home services team. The CSR handles calls, schedules plumbing and electrical service, and supports dispatch while ensuring a superior customer experience.

We value clear communication, multitasking, and a professional demeanor under pressure, with opportunities for training, advancement, and a stable, full-time position in Wilmington.

Qualifications

• Strong communication and customer service skills.
• Ability to multitask in a fast-paced office environment.
• Organized and detail-oriented mindset.
• Ability to stay calm and professional under pressure.
• Positive attitude and team mentality.
• Strong computer and phone skills.
• Ability to learn ServiceTitan and company systems.

Responsibilities

• Answer inbound calls professionally and efficiently.
• Schedule service appointments for plumbing, and electrical customers.
• Respond to customer questions and concerns with professionalism and urgency.
• Help create a positive customer experience from first call to job completion.
• Set clear expectations with customers regarding scheduling and service.
• Manage incoming service requests and appointment scheduling.
• Support dispatch operations and technician scheduling.
• Monitor pending jobs and ensure no customer is overlooked.
• Coordinate with technicians and office staff throughout the day.
• Assist with callback scheduling and emergency requests.
• Document customer information and job notes accurately in Service Titan.
• Help maintain organized scheduling and dispatch records.
• Assist with membership follow-up and appointment confirmations.
• Help process purchase orders and job-related documentation when needed.
• Properly categorize warranty calls, callbacks, tune-ups, and memberships.

Skills

Customer service

Communication

Multitasking

Organizational skills

Phone skills

Tools

ServiceTitan

Job description

BENJAMIN FRANKLIN of WILMINGTON is seeking a highly organized Customer Service Representative (CSR) to join our growing home services team. The CSR handles calls, schedules plumbing and electrical service, and supports dispatch while ensuring a superior customer experience.

We value clear communication, multitasking, and a professional demeanor under pressure, with opportunities for training, advancement, and a stable, full-time position in Wilmington.