Customer Service & Dispatch Specialist

Cullman County Commission; Cullman (AL); On-site; USD 29,000 - 36,000; Full time

Job summary

The Cullman County Water Department is seeking a Customer Service Representative to assist walk-in customers, answer phone calls, and help customers with accounts, service orders and dispatches to service crews. The CSR will also handle emergency and 48-hour line locates and perform other duties as assigned.

Applicants should have a high school diploma or equivalent, with coursework in data entry and some public interaction experience preferred. Strong communication and math skills are required.

Qualifications

• Knowledge of office practices.
• Reading skills to comprehend policies, procedures and regulations.
• Writing skills to prepare receipts and work orders.
• Math skills to prepare bills, receipts and bank statement.
• Ability to work with money.
• Ability to communicate effectively with co-workers, supervisors and the general public.
• Ability to operate office equipment; computer, copier, calculator, fax machine, etc.
• Must possess a high school diploma or equivalent.
• Course work in data entry and some experience working with the public preferred; however, any combination of education and experience which provides the characteristics listed above will be considered.

Responsibilities

• The CSR will assist walk-in customers, answer all phone calls, and assist customers with their accounts, service orders and dispatches to service crew when needed.
• Handles calls on emergency and 48-hour line locates.

Skills

Office practices

Reading skills

Writing skills

Math skills

Money handling

Effective communication

Operate office equipment

Education

High school diploma

Tools

Computer

Calculator

Copier/Fax machine

Job description

The Cullman County Water Department is seeking a Customer Service Representative to assist walk-in customers, answer phone calls, and help customers with accounts, service orders and dispatches to service crews. The CSR will also handle emergency and 48-hour line locates and perform other duties as assigned.

Applicants should have a high school diploma or equivalent, with coursework in data entry and some public interaction experience preferred. Strong communication and math skills are required.