Customer Experience & Solutions Specialist

Culligan 93IL; Las Cruces (NM); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Employee discounts

Company-paid training

Job summary

Culligan Water is seeking a Customer Service Representative experienced in handling orders, resolving issues, and maintaining strong customer relations. The role emphasizes detail orientation, organization, and excellent communication to meet customer needs and ensure satisfaction.

The position involves extensive problem-solving, scheduling of service and delivery orders, and collaboration with the operations team to coordinate times and services effectively.

Qualifications

• High school diploma or GED is required.
• Strong time management and project management skills.
• Excellent written and verbal communication abilities.
• Prior customer service experience is preferred.

Responsibilities

• Extensive problem-solving, order processing, and helping to manage customer accounts.
• Provide proactive sales support by developing close relationships with customers.
• Schedule service and delivery orders.
• Coordinate schedules with the service/operations team.
• Contact customers for purposes of scheduling additional services or offering maintenance plans.
• Refer unresolved customer grievances to designated departments for further investigation.

Skills

Strong time management

Project management

Excellent communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Culligan Water is seeking a Customer Service Representative experienced in handling orders, resolving issues, and maintaining strong customer relations. The role emphasizes detail orientation, organization, and excellent communication to meet customer needs and ensure satisfaction.

The position involves extensive problem-solving, scheduling of service and delivery orders, and collaboration with the operations team to coordinate times and services effectively.