Customer Service & Dispatch Coordinator

Raynor Hawai'i Overhead Doors; Pearl City (HI); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Full medical/dental/vision

401(k) match

Paid holidays

PTO

Career growth opportunities

Hands-on training

Job summary

Raynor Overhead Doors & Gates in Pearl City, HI is hiring a Customer Service & Dispatch Coordinator to support our field technicians and deliver exceptional service across Oahu. You’ll be the communication hub ensuring jobs stay organized and on schedule.

The role emphasizes strong communication, organization, and multitasking in a busy home services environment. Training provided; weekday hours with benefits and growth opportunities.

Qualifications

• Strong communication and organizational skills are required.
• Ability to multitask and stay calm under pressure in a busy environment.
• Positive attitude and team-first mindset are essential.
• Customer service, scheduling or dispatch experience preferred.
• Experience in home services is helpful but not required; training provided.

Responsibilities

• Coordinate technician schedules and appointments.
• Answer customer calls and provide updates on status.
• Support dispatching and daily operations to keep work flowing.
• Keep service records accurate and organized.
• Help create smooth, positive customer experiences.

Skills

Communication skills

Organizational skills

Multitasking

Calm under pressure

Customer service experience

Scheduling/Dispatch experience

Home services experience

Job description

Customer Service & Dispatch Coordinator

Raynor Overhead Doors & Gates – Pearl City, HI

$21/hour + Full Benefits + 401(k) Match Monday–Friday | 6:30 AM – 3:00 PM Pearl City, Oahu

Looking for a stable career with a local company that values teamwork, growth, and work-life balance?

Raynor Overhead Doors & Gates is seeking a Customer Service & Dispatch Coordinator to help support our field technicians and deliver exceptional service to customers across Oahu.

This is more than a typical customer service role — you’ll be the communication hub between customers, technicians, and operations, helping keep jobs organized, on schedule, and running smoothly.

Why people love this role:

• Consistent weekday schedule — no nights or weekends
• Full medical, dental, and vision benefits
• 401(k) with company match
• Paid holidays & PTO
• Friendly local team culture
• Career growth opportunities
• Hands-on training provided

What you’ll do:

• Coordinate technician schedules and appointments
• Answer customer calls and provide updates
• Support dispatching and daily operations
• Keep service records accurate and organized
• Help create smooth, positive customer experiences

What we’re looking for:

• Strong communication and organizational skills
• Ability to multitask and stay calm under pressure
• Positive attitude and team-first mindset
• Customer service, scheduling, or dispatch experience preferred
• Experience in home services is helpful but not required — we’ll train the right person.

Ideal candidates are dependable, organized, and enjoy helping both customers and teammates succeed.

Raynor Overhead Doors and Gates is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Raynor Overhead Doors and Gates may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

Pay Range

$21—$21 USD

By submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. All messages are related to employment opportunities and recruiting activities.