Customer Service & Dispatch Coordinator

Guild Garage Group; Pearl City (HI); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) match

Paid holidays

PTO

Team culture

Job summary

Guild Garage Group in Hawaii is seeking a Customer Service & Dispatch Coordinator to support our field technicians and deliver exceptional service to customers across Oahu. This role acts as the communication hub between customers, technicians, and operations to keep jobs organized and on schedule.

You’ll coordinate schedules, answer calls, and keep service records accurate, contributing to smooth, positive customer experiences daily.

Qualifications

• Strong communication and organizational skills.
• Ability to multitask and stay calm under pressure.
• Positive attitude and team-first mindset.
• Customer service, scheduling, or dispatch experience preferred.
• Experience in home services is helpful but not required — we’ll train the right person.

Responsibilities

• Coordinate technician schedules and appointments.
• Answer customer calls and provide updates.
• Support dispatching and daily operations.
• Keep service records accurate and organized.
• Help create smooth, positive customer experiences.

Skills

Communication

Organization

Multitasking

Team player

Customer service

Job description

Looking for a stable career with a local company that values teamwork, growth, and work-life balance?

Raynor Overhead Doors & Gates is seeking a Customer Service & Dispatch Coordinator to help support our field technicians and deliver exceptional service to customers across Oahu.

This is more than a typical customer service role — you’ll be the communication hub between customers, technicians, and operations, helping keep jobs organized, on schedule, and running smoothly.

Why people love this role:

• Consistent weekday schedule — no nights or weekends
• Full medical, dental, and vision benefits
• 401(k) with company match
• Paid holidays & PTO
• Friendly local team culture
• Career growth opportunities
• Hands-on training provided

What you’ll do:

• Coordinate technician schedules and appointments
• Answer customer calls and provide updates
• Support dispatching and daily operations
• Keep service records accurate and organized
• Help create smooth, positive customer experiences

What we’re looking for:

• Strong communication and organizational skills
• Ability to multitask and stay calm under pressure
• Positive attitude and team-first mindset
• Customer service, scheduling, or dispatch experience preferred
• Experience in home services is helpful but not required — we’ll train the right person.

Ideal candidates are dependable, organized, and enjoy helping both customers and teammates succeed.

Guild Garage Group is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Raynor Overhead Doors and Gates may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check. *This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

Pay Range

$21 - $21 USD

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Guild Garage Group’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, neural or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.