Customer Service & Dispatch Coordinator

Aramark; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Aramark in Charlotte, NC is seeking a Customer Service Coordinator II to provide exceptional service, handle calls with a goal of one-call resolution, and resolve discrepancies to ensure customer satisfaction. You will audit service programs to ensure 100% follow‑up through customer callbacks and support ongoing operations.

The role requires 3-5 years of work experience, a High School diploma (Associates preferred), and proficiency in MS Office/Excel with strong communication and administrative

Qualifications

• 3-5 years of work experience preferred.
• High School Diploma required. Associates Degree preferred.
• MS Office Experience with proficiency in Excel required.
• Strong communication skills.
• Excellent customer service and administrative skills required.
• Ability to develop and maintain a positive working relationship with others.
• Detail oriented, ability to multi‑task, with strong organizational skills are required

Responsibilities

• Demonstrates active, personal, daily involvement, visibility, open‑mindedness, and professionalism to Support Services, staff, internal and external customers, and suppliers.
• Maintains required departmental records, reports, and files in accordance with established policies and procedures while obtaining processes and distributing reports in a timely manner.
• Call and process electronic or telephone orders/requests.
• Phones/Customer Service
• Check Market Center general email box
• Prepare ship route for processing (printing, posting)
• Service call back
• Service Dispatch
• Place work order for service calls
• Process refunds

Skills

Customer service

MS Office

Excel

Communication skills

Organizational skills

Education

High School Diploma

Associate degree preferred

Tools

MS Office

Excel

Job description

Aramark in Charlotte, NC is seeking a Customer Service Coordinator II to provide exceptional service, handle calls with a goal of one-call resolution, and resolve discrepancies to ensure customer satisfaction. You will audit service programs to ensure 100% follow‑up through customer callbacks and support ongoing operations.

The role requires 3-5 years of work experience, a High School diploma (Associates preferred), and proficiency in MS Office/Excel with strong communication and administrative