Dispatch Coordinator, Call Center (Flexible Hours)

Aramark; City of Albany (NY); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

401(k)

Paid time off

Job summary

Aramark is seeking a Call Center Dispatcher to respond to inbound calls and allocate resources for transport of goods and services. Responsibilities include dispatch coordination, logging service requests, and delivering excellent customer service across shifts.

Qualified candidates may have prior transportation dispatch experience and strong software skills. The role requires flexibility, including evenings and weekends, and is based in a customer-focused environment.

Qualifications

• Previous experience in transportation dispatch or related field preferred.
• Solid understanding of software applications.
• Proven interpersonal and communication skills, both written and verbal.
• Must be available to work flexible hours including evenings and weekends.

Responsibilities

• Performs and coordinates a variety of duties related to dispatch and scheduling.
• Responsible for receiving calls for service; prioritizes and coordinates the service requests.
• Works closely with management and the dispatch team to communicate needs and ensure timely guest service.
• Handles and maintains all records and documentation of service requests; uses software to log activity.
• Provides customer service and maintains a friendly and effective demeanor toward customers, guests, clients, and co-workers.
• Other duties and tasks as assigned by manager.

Skills

Transportation dispatch

Software literacy

Interpersonal skills

Tools

Dispatch software

Job description

Aramark is seeking a Call Center Dispatcher to respond to inbound calls and allocate resources for transport of goods and services. Responsibilities include dispatch coordination, logging service requests, and delivering excellent customer service across shifts.

Qualified candidates may have prior transportation dispatch experience and strong software skills. The role requires flexibility, including evenings and weekends, and is based in a customer-focused environment.