Call Center Representative

CGC Water Treatment; Howell (MI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive pay structure

Career growth opportunities

Take-home vehicle

Best-in-class training & coaching

Job summary

A top-tier plumbing and water treatment company in Southeast Michigan is seeking a highly competitive individual for a role focused on managing customer calls and generating sales appointments. The ideal candidate thrives in a fast-paced environment and is dedicated to meeting customer needs with a strong customer service orientation. This position offers competitive pay and career growth opportunities with a culture centered around excellence and motivation.

Qualifications

• You must possess a heart to serve a variety of personalities and circumstances.
• You should be willing to go the extra mile when engaging customers.

Responsibilities

• Manage incoming calls to identify and meet the diverse needs of customers.
• Generate sales appointments from various leads.
• Keep accurate records of customer interactions.

Skills

Strong phone contact handling

Bilingual (Spanish)

Familiarity with MS Office

Ability to multi-task and prioritize

Prior experience in customer service and selling appointments

Job description

We are a high-growth, high-performance plumbing and water treatment company located in Southeast Michigan. Our goal is to be the #1 Kinetico Water Treatment dealer and the largest plumbing company in our market. We are a three-time “TOP PLACES to Work” company and we invite top‑tier team members who can dominate the field.

Who You Are

You are an elite competitor – not just in plumbing and water treatment, but in life. You don’t settle for “good enough.” You push limits, break records, and refuse to be outworked. You thrive in a fast‑paced, high‑performance environment and you enjoy setting sales appointments and scheduling calls.

Key Responsibilities

• Manage incoming calls to identify, assess, and meet the diverse needs of our customers.
• Generate sales appointments from leads coming from phone calls, the internet, lists, etc.
• Keep accurate records of customer interactions.
• Follow established department procedures, guidelines, and policies.
• Serve external and internal customers with urgency and grace.

Skills and Experience

• Strong phone contact handling.
• Bilingual (Spanish) is helpful.
• Familiarity with MS Office.
• A heart to serve a variety of personalities and potentially difficult circumstances.
• Ability to multi‑task and prioritize.
• Willingness to go the extra mile when engaging customers.
• Prior experience in customer service, selling appointments, and communication.

What We Offer

• Competitive pay structure.
• Career growth opportunities – we promote from within.
• Take‑home vehicle.
• A highly competitive, high‑energy culture – surrounding yourself with A‑players.
• Best‑in‑class training & coaching – we invest in your success.
• Industry‑leading products & services.

Application

Ready to drive our business to new levels? If you’re a highly competitive, self‑driven leader ready to grow our water treatment service, we want to talk to you. Apply now!