Dispatcher / Customer Service

CRH; Pelham (AL); Sur place; USD 40 000 - 65 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Medical, dental, disability benefits

Group retirement savings program

Health and wellness programs

Inclusive culture

Résumé du poste

Oldcastle APG, a CRH company, is seeking a dispatch coordinator to ensure private and contract drivers are dispatched timely. You will work with sales, drivers, and customers, updating OTM and planning routes while prioritizing safety and accuracy. This role requires strong communication and the ability to multitask in a dynamic environment.

The position offers competitive pay and benefits as part of CRH's logistics team, with potential for growth within a large North American network.

Qualifications

• Transportation experience or knowledge is preferred.
• Ability to multi-task in a fast-paced dispatch environment.
• Excellent communication and customer service skills are important.

Responsabilités

• Collaborate with sales to solve driver or carrier issues during freight transit.
• Communicate customer requirements to carriers and drivers.
• Maintain updates in Oldcastle Transportation Management (OTM).
• Plan delivery routes and assign drivers for scheduled shipments.
• Adhere to safety guidelines and relay information to drivers.

Connaissances

Transportation experience

Multi-tasking

Independent work

Communication

Customer service

Description du poste

Job ID: 529216

Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

Job Summary

This position is responsible for ensuring that both private and contract drivers are dispatched to pick up shipments in a timely manner. It is important that the individual has the ability to handle multiple tasks simultaneously and accurately recall information. This individual will have contact with all drivers, sales staff, as well as customers on a daily basis. The ability to make dispatch changes, remember the type of equipment used, driver destinations and the length of time it will take to complete the deliveries is a necessity. "Going the extra mile" to achieve quality customer service is standard practice at the company.

Job Responsibilities

• Work with sales staff to problem solve driver or carrier issues during freight transit
• Communicate to carriers and drivers customer requirements for shipment
• Maintain accurate and timely updates in OTM (Oldcastle Transportation Management)
• Plan effective delivery routes and assign drivers for scheduled deliveries
• Adhere to company safety guidelines
• Relay work orders, messages, and information to or from drivers, mobile or landline phones
• Work closely with independent truck drivers to ensure pick-up and delivery times, load weight compliance and secure loads
• Prepare and review loading/unloading, daily shipping reports and delivery logsMinisterier? wait; for the correct
• Product due? sorry.

Job Requirements

• Transportation experience/knowledge is preferred
• Ability to travel to other sites as needed
• Ability to multi-task
• Ability to work independently
• Excellent communication and customer service skills
• Strong problem solving

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

Oldcastle APG, a CRH Company, is an affirmative action and equal opportunity employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.