Customer Service Device Repair Technician

Battery Life, LLC dba Batteries Plus; Virginia; On-site; USD 12,000 - 21,000; Full time

Job summary

Batteries Plus Bulbs in Chantilly, VA is hiring a Customer Service Device Repair Technician to repair cell phones, tablets, and other devices, while delivering strong customer service and sales support. The role includes device assessment, repair, battery installation, and remote support in a fast-paced retail environment.

Qualifications include a high school diploma or technical degree and 3–6+ months in customer service or device repair, with strong communication skills and attention to

Qualifications

• Minimum H.S. diploma/equivalent plus 3–6+ months of customer service and/or device repair experience.
• In lieu of device repair experience, minimum associate degree in electronics or other technical field.
• Demonstrated technical aptitude and ability to learn new processes quickly.
• Excellent communication and customer service skills, both oral and written.

Responsibilities

• Log device repair input and assess feasibility and estimate.
• Repair devices (phones, tablets, batteries) and perform tests.
• Receive, pack, and ship devices; install batteries and test functions.
• Provide live remote support for in-store repairs and participate in training of staff.
• Follow safety rules; use PPE and maintain inventory and store appearance.

Skills

Customer service

Communication skills

Sales

Technical aptitude

Education

High School Diploma or equivalent

Associate degree in electronics or technical field

Job description

Job Description

Do you have a technical aptitude that you would like to bring into a professional setting? Do you have the communication skills to teach others? Do you have sales skill to engage customers?If you do, Batteries Plus Bulbs has a NEW & UNIQUE device repair technician opportunity for you! Batteries Plus Bulbs is looking for a person that is able to repair cell phones, tablets, and other devices as needed. We are looking to fill a role at the Chantilly, VA location and this position will pay $14.00 to $15.00 hourly + Bonuses.

Customer Service Device Repair Technician Duties

Engage with Customers in logging device repair inputPerform initial assessment to determine repair feasibility & estimate.Repair cell phones, tablets, light fixtures and other devices as neededReceive, pack and ship these devicesInstall batteries, perform tests and tech workAble to rebuild cordless drill batteries and other battery packs as neededMaintain proper inventoryParticipate in formal training of store associates to include tearing down devices, taking photos, assisting with video training production.Provide live camera-based remote support (i.e., Skype) for in-store device repairsFollow all safety rules and regulations; wear proper Personal Protective Equipment (PPE)Customer Service / SalesWhile working: Live a "Customer First" mentalityPerform Customer Service / Sales duties.Greet customers promptly, determine needs and answer questions.Suggest needed sales add-on items, participate in retail & commercial sales activities to achieve goals.Ask questions to identify potential commercial customers.Operate computer/cash register to initiate and complete sales transactions.Answer phones, assist callers, and ensure messages are relayed in a timeliness, accurate manner.Develop and maintain current knowledge of product and service offeringsEngage as a "can-do" team member. Proactively follow through on commitments and/or tasks needing to be performed.Merchandising / InventoryAssist in all store operations responsibilities as assigned by Store Manager.Rotate and stock inventory.Load, unload, and deliver product to customers or via third party delivery companiesOrganize daily recovery of displays to achieve full store appearance.Maintain retail shelf label pricing.Build displays; setting up & taking down shelves and fixtures.Prepare store for daily opening and closing including counting and reconciling register drawersMaintain physical facility safety and appearance including sweeping, mopping, and vacuuming floors.Follow all safety rules and regulations; wear proper Personal Protective Equipment (PPE)

Customer Service Device Repair Technician Qualifications

Minimum H.S. diploma/equivalent plus 3-6+ months of previous customer service and/or device repair experience.In lieu of device repair experience, minimum associates degree in electronics, or other technical degreeDemonstrated technical aptitude. Able to quickly pick up on new processes and technologies without a lot of guidanceDemonstrated attention to detail and ability to effectively manage and track multiple commitments; effectively prioritize, follow up, and meet deadlines.Excellent communication and customer service skills, both oral and written. Strong customer service focus. Ability to inform, teach, and trainWorking conditions are typical for a warehouse environment, with some tasks (i.e., live store support) being done in a traditional office settingThis position requires the employee to regularly use hands to handle or touch electronic products The position also requires the employee to regularly use a computer and other office equipmentThis position requires lifting 10-20 lbs on a regular and frequent basis, 50 lbs on an occasional basis, and more than 50 lbs on an infrequent basis.At Batteries Plus, you are part of a small entrepreneurial team in a growing business. We are an Equal Opportunity Employer & Drug Free Workplace.Batteries Plus Bulbs is an Equal Opportunity Employer and Drug Free Workplace. Steel toed shoes or boots are required on the job. All job offers are contingent upon successful completion of a drug screen and background check. This is a Customer Service and Device Repair Technician selling position. You need to be comfortable engaging in the selling process.