Sales Associate and Mobile Device Repair Technician

Batteries Plus LLC; Asheville (NC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical / health insurance

401(k) / retirement plan

Paid Time Off (PTO)

Employee discounts

Monthly sales bonuses

Competitive salary

Flexible schedule (Full Time or Part 1

Job summary

Batteries Plus Bulbs in Asheville, NC is hiring a Customer Service Associate who will also grow as a Phone Repair Technician. You’ll blend friendly in-store support with hands-on troubleshooting to help customers choose the right power, lighting, and device repair solutions.

Your day spans the repair bench and sales floor: battery testing and installation, basic electronics repair, updating orders, and using POS for purchases, returns, and special orders.

Qualifications

• Strong communication, active listening, and customer-first mindset.
• Technical aptitude and practical Troubleshooting skills.
• Detail-oriented, organized, and comfortable in a fast-paced Retail Sales setting.
• Able to lift automotive batteries and meet physical demands.

Responsibilities

• Provide in-store and phone-based Customer Service and Technical Support
• Perform Battery Testing and Battery Installation (including Automotive Batteries) and support safe recycling
• Complete Device Repair and basic Electronics Repair with careful documentation
• Use Point-of-Sale to process purchases, returns, and special orders accurately
• Offer clear Product Recommendations and helpful add-ons while working as a team

Skills

Communication skills

Active listening

Customer focus

Technical aptitude

Troubleshooting

Tools

POS system

Battery testing equipment

Job description

Our Purpose

At Batteries Plus Bulbs, we power the moments that matter by helping people and businesses find dependable battery, lighting, and device solutions. As the nation's first, largest, and fastest-growing battery and light bulb franchise of its kind, we offer a comprehensive selection of products and services backed by knowledgeable, customer-focused teams. With more than 682 locations across 46 states and Puerto Rico and access to over 45,000 unique battery and light bulb products, we've become a trusted single-source supplier for power and lighting needs. Named to the Inc. 5000 list of America's fastest-growing private companies in 2010, we're proud to offer a place where team members can learn, grow, and build a career with a proven leader.

What You'll Handle

We're hiring a Customer Service Associate who's also excited to grow as a Phone Repair Technician - helping customers quickly get the right power, lighting, and Device Repair solutions. You'll combine friendly Retail Sales support with hands-on troubleshooting so people leave confident and taken care of.

Key Responsibilities

• Provide in-store and phone-based Customer Service and Technical Support
• Perform Battery Testing and Battery Installation (including Automotive Batteries) and support safe recycling
• Complete Device Repair and basic Electronics Repair with careful documentation
• Use Point-of-Sale to process purchases, returns, and special orders accurately
• Offer clear Product Recommendations and helpful add-ons while working as a team

Required Skills / Qualifications

• Strong communication, active listening, and customer-first mindset
• Technical aptitude and practical Troubleshooting skills
• Detail-oriented, organized, and comfortable in a fast-paced Retail Sales setting
• Able to lift automotive batteries and meet physical demands

Pay: $16/hr. If you're ready to learn, help, and solve problems,

Your Day, Powered

As a Customer Service Associate, your shift runs within store hours (Mon-Sat 8-7, Sun 10-5) and moves between the counter, repair bench, and sales floor. You'll start by checking the day's pickups and repair queue, then pivot as customers arrive - some need quick Battery Testing, others want guidance comparing options, and some need a Phone Repair Technician who can explain the fix in plain language. Between customer conversations, you'll keep work areas tidy, update order statuses, and coordinate with teammates so handoffs stay smooth. Expect a steady rhythm: short, focused tasks, frequent questions, and plenty of opportunities to sharpen your Technical Support instincts while contributing to strong Retail Sales results.

Rewards That Matter

• Medical / health insurance
• 401(k) / retirement plan
• Paid Time Off (PTO)
• Employee discounts
• Monthly sales bonuses
• Competitive salary
• Flexible schedule (Full Time or Part Time options)