Customer Service & Data Integrity Specialist

Envista; Quakertown (Bucks County); Presencial; USD 61 606 000 - 72 495 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health benefits

401K match

Paid time off

Career development

Resumo da oferta

Envista's Dexis division seeks a detail-oriented Customer Service Representative to manage customer, asset, and service data across SAP and CRM systems. You will respond to inquiries, validate SLAs and warranties, and ensure data accuracy while coordinating with internal departments for timely issue resolution.

The role requires 1–3 years in customer service, strong communication, and experience with CRM systems and SAP; standard hours with some overtime and minimal travel.

Qualificações

• Excellent data entry accuracy for customer, asset, warranty, and SLA records.
• 1-3 years in a customer service-related field with strong communication.
• Experience navigating CRM systems and SAP preferred.

Responsabilidades

• Provide exceptional customer service via phone, email, and CRM.
• Validate warranties, service entitlements, and contract terms.
• Enter and maintain customer and asset data accurately in SAP/CRM.
• Coordinate issue resolution with internal teams to meet SLAs.
• Research inquiries about warranties, accounts, and service history.
• Identify process improvements to enhance data accuracy and workflows.

Conhecimentos

CRM systems experience

Attention to detail

Multi-tasking

Formação académica

HS Diploma or equivalent

Ferramentas

SAP

Descrição da oferta de emprego

Envista's Dexis division seeks a detail-oriented Customer Service Representative to manage customer, asset, and service data across SAP and CRM systems. You will respond to inquiries, validate SLAs and warranties, and ensure data accuracy while coordinating with internal departments for timely issue resolution.

The role requires 1–3 years in customer service, strong communication, and experience with CRM systems and SAP; standard hours with some overtime and minimal travel.