Customer Data & SLA Specialist (SAP/CRM)

DEXIS; Quakertown (Bucks County); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

Paid time off

401K match

Health insurance DAY ONE

Fitness facility access

Employee lounge

Job summary

DEXIS is seeking a Customer Service Representative to manage customer data in SAP and other systems, verify warranties, SLA entitlements, and asset ownership, and respond to inquiries through CRM, email, and phone. You will ensure data accuracy, coordinate with internal departments, and support ongoing operational activities in a fast-paced environment.

Ideal candidates will have strong attention to detail, 1–3 years in customer service, and familiarity with SAP/CRM platforms.

Qualifications

• Requires high attention to detail and data accuracy.
• Experience entering and maintaining customer, asset, warranty, and SLA information.
• Proficiency with SAP and CRM systems preferred.

Responsibilities

• Provide exceptional customer service via phone, email, CRM, and other channels.
• Serve as a liaison between customers, dealers, and internal departments.
• Process SLA requests and validate warranty coverage and entitlements.
• Research and resolve inquiries related to warranties, contracts, asset ownership, and service eligibility.
• Enter and maintain customer, asset, and equipment data across SAP and other systems.

Skills

Attention to detail

Data entry accuracy

CRM systems

SAP experience

Customer service

Multitasking

Team collaboration

Communication skills

Education

HS Diploma or equivalent

Associates degree

Tools

SAP

CRM

Job description

DEXIS is seeking a Customer Service Representative to manage customer data in SAP and other systems, verify warranties, SLA entitlements, and asset ownership, and respond to inquiries through CRM, email, and phone. You will ensure data accuracy, coordinate with internal departments, and support ongoing operational activities in a fast-paced environment.

Ideal candidates will have strong attention to detail, 1–3 years in customer service, and familiarity with SAP/CRM platforms.