Customer Service & Data Admin Specialist II

Collier County, FL; Naples (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Collier County in Florida is seeking a Customer Service/Clerical professional to support the Customer and Utility Billing staff, serving over 115,000 customers. The role involves answering phones, assisting visitors, processing forms and payments, and maintaining records and spreadsheets.

Flexibility is required with hours and occasional holiday work; fingerprinting is required, and prior experience in customer service and accounting is preferred.

Qualifications

• High school diploma or GED required.
• One (1) year of related experience.
• Fingerprinting required.

Responsibilities

• Provides customer service and/or assistance to customers, County employees, vendors, contractors and the general public.
• Answers Division telephones; assists callers with questions regarding division programs, services or procedures including researching and resolving customer inquiries; refers callers to other staff members as appropriate; and takes messages.
• Receives, screens and assists visitors and/or customers; provides information; and/or directs visitors to appropriate staff member or division.
• Provides forms, applications, receipts or other documents to visitors/customers upon request. Assists customers with completing forms.
• Prepares division records, reports and forms; prepares correspondence and letters; receives documents and/or retrieves information from drafts, summaries, databases or other source documents; and incorporates information into prepared materials; and proofreads for accuracy and completeness.

Skills

Customer service

Accounting

Excel

Education

High school diploma or GED

Job description

Collier County in Florida is seeking a Customer Service/Clerical professional to support the Customer and Utility Billing staff, serving over 115,000 customers. The role involves answering phones, assisting visitors, processing forms and payments, and maintaining records and spreadsheets.

Flexibility is required with hours and occasional holiday work; fingerprinting is required, and prior experience in customer service and accounting is preferred.