Customer Service CSI Specialist – Auto Dealership Growth

Urbana Autopark; Urbana (IL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Vacation

Job summary

Ed Napleton Automotive Group is seeking a Customer Service/CSI Representative at Napleton Auto Park of Urbana. You will assist the service department by obtaining guest feedback from manufacturer surveys and following up to address opportunities, aiming to improve top-tier service experiences.

Requires a high school diploma and 2+ years of automotive dealership experience; CDK experience preferred. Excellent communication skills are essential, along with the ability to relay customer needs to

Qualifications

• High school diploma or equivalent.
• 2+ years of automotive dealership experience.
• Excellent oral communication skills.
• Ability to convey customers' interests and requests to management/sales.

Responsibilities

• Download and create reports from manufacturer surveys.
• Review survey feedback with Manager.
• Follow up with guests on incomplete surveys to improve responses.
• Collaborate with Service Manager to address concerns and resolve issues.

Skills

Oral communication

Customer needs

Education

High school diploma

Tools

CDK

Job description

Ed Napleton Automotive Group is seeking a Customer Service/CSI Representative at Napleton Auto Park of Urbana. You will assist the service department by obtaining guest feedback from manufacturer surveys and following up to address opportunities, aiming to improve top-tier service experiences.

Requires a high school diploma and 2+ years of automotive dealership experience; CDK experience preferred. Excellent communication skills are essential, along with the ability to relay customer needs to