Automotive CSI & Guest Experience Specialist

Ed Napleton Auto Group; Urbana (IL); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Paid vacation

Paid sick time

Paid training

Discounts on vehicles

Job summary

Ed Napleton Automotive Group is seeking our next Customer Service/CSI Representative. This is an exciting opportunity in a growing, fast-paced industry.

Located at Napleton Auto Park of Urbana, the role supports the service department by collecting guest feedback on manufacturer surveys and following up to address concerns and improve service experiences. We are a large, family-owned group with 25 brands and 50+ dealerships.

Qualifications

• High school diploma or equivalent.
• 2+ years of Automotive Dealership experience.
• CDK experience preferred.
• Excellent oral communication skills.
• Ability to communicate customers' interests, needs and requests to management and sales personnel.
• Willingness to undergo a background check in accordance with local law/regulations.
• 18+ years of age or older to comply with the company driving policy.

Responsibilities

• Download and create reports from manufacturer surveys.
• Review Survey feedback with Manager.
• Follow up with guest on incomplete surveys to build survey response.
• Follow up with guest in partnership with Service Manager to address and resolve any concerns.

Skills

Excellent communication

Customer service

Interpersonal skills

Education

High school diploma or equivalent

Tools

CDK experience

Job description

Ed Napleton Automotive Group is seeking our next Customer Service/CSI Representative. This is an exciting opportunity in a growing, fast-paced industry.

Located at Napleton Auto Park of Urbana, the role supports the service department by collecting guest feedback on manufacturer surveys and following up to address concerns and improve service experiences. We are a large, family-owned group with 25 brands and 50+ dealerships.