Automotive CSI & Customer Experience Specialist

Napleton Nissan; Urbana (IL); Hybrid; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Vacation

Paid Sick Time

Paid Training

Employee Discounts

Growth Opportunities

Job summary

The Ed Napleton Automotive Group seeks a Customer Service/CSI Representative at Napleton Auto Park of Urbana to assist the service department by gathering guest feedback on manufacturer surveys and to follow up to help address and resolve opportunities and grow top tier results and service experiences.

We offer medical, dental, vision insurance, 401k, paid vacation and sick time, paid training, and discounts on products, services, and vehicles.

Qualifications

• High school diploma or equivalent is required.
• 2+ years of automotive dealership experience preferred.
• Excellent oral communication skills and customer service focus.
• Ability to communicate customer needs to management and sales.

Responsibilities

• Download and create reports from manufacturer surveys.
• Review survey feedback with Manager.
• Follow up with guests on incomplete surveys to improve responses.
• Coordinate with Service Manager to address and resolve concerns.

Skills

Communication skills

Customer service

Follow-up & problem solving

Team collaboration

Education

High school diploma or equivalent

Tools

CDK experience

Job description

The Ed Napleton Automotive Group seeks a Customer Service/CSI Representative at Napleton Auto Park of Urbana to assist the service department by gathering guest feedback on manufacturer surveys and to follow up to help address and resolve opportunities and grow top tier results and service experiences.

We offer medical, dental, vision insurance, 401k, paid vacation and sick time, paid training, and discounts on products, services, and vehicles.