Customer Service CSI Representative

Napleton Automotive Group; Urbana (IL); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Vacation

Paid Training

Employee Discounts

Growth Opportunities

Job summary

Ed Napleton Automotive Group in Urbana, IL is seeking a Customer Service/CSI Representative to support the service department in obtaining guest feedback and resolving issues. The role starts at $18.00 per hour and offers growth opportunities within a large dealership group.

Responsibilities include downloading reports, reviewing feedback with the manager, and following up with guests to improve survey responses and service experiences.

Qualifications

• High school diploma or equivalent.
• 2+ years of automotive dealership experience.
• CDK experience preferred.
• Excellent oral communication skills.
• Ability to convey customer needs to management and sales staff.
• Willingness to undergo a background check; 18+ years old.

Responsibilities

• Download and create reports from manufacturer surveys.
• Review survey feedback with Manager.
• Follow up with guests on incomplete surveys to boost responses.
• Coordinate with Service Manager to address and resolve concerns.

Skills

Oral communication

Customer service

Attention to detail

Education

High school diploma or equivalent

Tools

CDK

Job description

The Ed Napleton Automotive Group is looking for our next Customer Service/CSI Representative. This is an exciting opportunity in a growing, fast-paced industry.

Located at Napleton Auto Park of Urbana,, the Customer Service/CSI Representative isresponsible for assisting the service department to obtain guest feedback on manufacturer surveys and to follow up to help address and resolve opportunities and grow top tier results and service experiences.

Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups.

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer:

• Starting pay- $18.00 per hour
• Family Owned and Operated – 90+ years in business!
• Medical, Dental, Vision Insurance, 401k
• Paid Vacation and Sick Time
• Paid Training
• Discounts on products, services, and vehicles
• Fantastic Growth Opportunities

Job Responsibilities:

• Download and create reports from manufacturer surveys
• Reviews Survey feedback with Manager
• Follow up with guest on uncomplete surveys to build survey response
• Follow up with guest in partnership with Service Manager to address and resolve any concerns

Job Requirements:

• High school diploma or equivalent
• 2+ years of Automotive Dealership experience
• CDK experience preferred
• Excellent oral communication skills.
• Ability to communicate customers' interests needs and requests to management and sales personnel.
• Willingness to undergo a background check in accordance with local law/regulations
• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws