Customer Service CSI Representative

Urbana Autopark; Urbana (IL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Vacation

Job summary

Ed Napleton Automotive Group is seeking a Customer Service/CSI Representative at Napleton Auto Park of Urbana. You will assist the service department by obtaining guest feedback from manufacturer surveys and following up to address opportunities, aiming to improve top-tier service experiences.

Requires a high school diploma and 2+ years of automotive dealership experience; CDK experience preferred. Excellent communication skills are essential, along with the ability to relay customer needs to

Qualifications

• High school diploma or equivalent.
• 2+ years of automotive dealership experience.
• Excellent oral communication skills.
• Ability to convey customers' interests and requests to management/sales.

Responsibilities

• Download and create reports from manufacturer surveys.
• Review survey feedback with Manager.
• Follow up with guests on incomplete surveys to improve responses.
• Collaborate with Service Manager to address concerns and resolve issues.

Skills

Oral communication

Customer needs

Education

High school diploma

Tools

CDK

Job description

The Ed Napleton Automotive Group is looking for our next Customer Service/CSI Representative. This is an exciting opportunity in a growing, fast-paced industry.

Located at Napleton Auto Park of Urbana,, the Customer Service/CSI Representative isresponsible for assisting the service department to obtain guest feedback on manufacturer surveys and to follow up to help address and resolve opportunities and grow top tier results and service experiences.

Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups.

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer:

• Starting pay- $18.00 per hour
• Family Owned and Operated – 90+ years in business!
• Medical, Dental, Vision Insurance, 401k
• Paid Vacation and Sick Time
• Paid Training
• Discounts on products, services, and vehicles
• Fantastic Growth Opportunities

Job Responsibilities:

• Download and create reports from manufacturer surveys
• Reviews Survey feedback with Manager
• Follow up with guest on uncomplete surveys to build survey response
• Follow up with guest in partnership with Service Manager to address and resolve any concerns

Job Requirements:

• High school diploma or equivalent
• 2+ years of Automotive Dealership experience
• CDK experience preferred
• Excellent oral communication skills.
• Ability to communicate customers' interests needs and requests to management and sales personnel.
• Willingness to undergo a background check in accordance with local law/regulations
• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws