Auto Service CSI & Feedback Specialist

Genesis of Urbana; Urbana (IL); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Starting pay $18/hour

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Vacation

Paid Training

Employee Discounts

Growth Opportunities

Job summary

Ed Napleton Automotive Group is seeking a Customer Service/CSI Representative for Napleton Auto Park of Urbana. The role focuses on collecting guest feedback from manufacturer surveys and following up to resolve issues, enhancing service experiences.

Starting pay is $18.00 per hour with full benefits and growth opportunities within our large automotive group. 2+ years of dealership experience and CDK familiarity are preferred for this position.

Qualifications

• High school diploma or equivalent.
• 2+ years automotive dealership experience.
• CDK experience preferred.
• Excellent oral communication skills.
• Ability to communicate customers' needs to management and sales personnel.

Responsibilities

• Download and create reports from manufacturer surveys.
• Reviews Survey feedback with Manager.
• Follow up with guest on unfinished surveys to build survey response.
• Follow up with guest in partnership with Service Manager to address and resolve concerns.

Skills

Oral communication

Education

High school diploma

Tools

CDK

Job description

Ed Napleton Automotive Group is seeking a Customer Service/CSI Representative for Napleton Auto Park of Urbana. The role focuses on collecting guest feedback from manufacturer surveys and following up to resolve issues, enhancing service experiences.

Starting pay is $18.00 per hour with full benefits and growth opportunities within our large automotive group. 2+ years of dealership experience and CDK familiarity are preferred for this position.