Customer Service & Coverage Advisor — Growth Path

Kristin Francy - State Farm Agent; Poway (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Company parties

Competitive salary

Job summary

Kristin Francy– State Farm Insurance Agency is seeking a Customer Service Representative who is service-oriented, detail-driven, and comfortable speaking up when a customer could benefit from better coverage.

No prior insurance experience is required; we provide training through licensing, a structured 90-day probation, and a supportive team focused on building long-term relationships with customers and the community.

Qualifications

• Strong communication skills and a genuine desire to help people.
• Ability to multitask and stay organized in a fast-paced environment.
• Service-minded with confidence in making coverage recommendations.
• Detail-oriented, dependable, and coachable.
• Willing to obtain Property & Casualty and Life & Health insurance licenses prior to start date (Agency will reimburse licensing costs after hire).
• Previous customer service experience is a plus, but not required.

Responsibilities

• Serve as a primary point of contact for customers, answering questions and providing policy guidance
• Review customer profiles to understand needs and recommend appropriate coverage
• Assist with policy changes, updates, and service requests
• Maintain accurate records of customer interactions
• Work collaboratively with a supportive, team-first agency

Skills

Strong communication

Multitasking

Customer service mindset

Detail-oriented

Coachable

Licensing willingness

Job description

Kristin Francy– State Farm Insurance Agency is seeking a Customer Service Representative who is service-oriented, detail-driven, and comfortable speaking up when a customer could benefit from better coverage.

No prior insurance experience is required; we provide training through licensing, a structured 90-day probation, and a supportive team focused on building long-term relationships with customers and the community.