CUSTOMER SERVICE COUNTER

Von Maur; Wichita (KS); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive wages

Merchandise discount

Comprehensive benefits

401(k) retirement plan

No extended holiday hours

Career growth

Job summary

Von Maur is seeking a Customer Service Counter Associate to connect with customers and support store operations on-site in Wichita. You’ll greet customers, handle inquiries, assist with charge accounts, and prepare purchases for shipment, delivering a friendly, informative experience.

This role emphasizes teamwork, accuracy in cash handling, and the ability to work day, evening, and weekend shifts while upholding Von Maur’s commitment to exceptional service and career growth opportunities within

Qualifications

• Experience in retail customer service preferred.
• Ability to greet customers warmly and handle inquiries.
• Accurate cash handling and basic banking duties.

Responsibilities

• Greet customers and provide friendly assistance.
• Answer multi-line telephone and direct inquiries.
• Assist with charge accounts, including openings and payments.
• Prepare, box, and wrap purchases and online orders.
• Handle cash work and prepare bank deposits.
• Maintain a clean, organized department.
• On-site availability for day, evening, and weekend shifts.

Skills

Customer service

Phone handling

Cash handling

Retail math

Job description

As a Customer Service Counter Associate, you keep the store connected as a reliable source for information and support. In this fast-paced department, you’ll have the opportunity to impact several areas of our store services.

What You’ll Do

• Own the customer experience – greet people sincerely, be friendly and thank every customer
• Answer a multi-line telephone – assist customers or direct them to the appropriate area
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
• Prepare, box, and wrap customer purchases and online orders for shipment
• Calculate service counter and store cash work - prepare bank deposits
• Maintain a clean and organized department
• Be available to work on-site for day, evening, and weekend shifts

What You Can Expect

• Competitive wages
• Generous merchandise discount
• Comprehensive benefits
• 401(k) retirement plan
• No extended holiday hours
• Promote from within philosophy - creates endless career opportunities!

About Us

Von Maur’s reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We’re committed to being a great place to work, where you can take pride in your work and grow professionally.