CUSTOMER SERVICE COUNTER

Von Maur; Eden Prairie (MN); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Competitive wages

Generous merchandise discount

Comprehensive benefits including heath

401(k) retirement plan

No extended holiday hours

Promote from within philosophy

Job summary

Von Maur in Eden Prairie, MN is seeking a Customer Service Counter Associate to ensure a welcoming, reliable information source in a fast-paced department. You will greet customers, handle calls, manage charge accounts, and prepare purchases for shipment, while keeping the area neat and ready for daily operations.

The role offers competitive wages with overtime eligibility, and benefits like a merchandise discount and retirement plan. Weekend availability is included as part of the schedule.

Qualifications

• Strong customer service and communication skills.
• Ability to handle cash and process payments accurately.
• Flexibility to work day, evening, and weekend shifts.

Responsibilities

• Greet customers and provide friendly service to enhance the shopping experience.
• Answer multi-line telephone calls and direct customers to the right department.
• Open customer charge accounts, take payments, and answer questions.
• Prepare, box, and wrap purchases and online orders for shipment.
• Handle service desk tasks and assist with bank deposits.
• Maintain a clean, organized department.

Skills

Customer service

Cash handling

Telephone handling

Job description

As a Customer Service Counter Associate, you keep the store connected as a reliable source for information and support. In this fast-paced department, you’ll have the opportunity to impact several areas of our store services.

WHAT YOU’LL DO:

• Own the customer experience – greet people sincerely, be friendly and thank every customer
• Answer a multi-line telephone – assist customers or direct them to the appropriate area
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
• Prepare, box, and wrap customer purchases and online orders for shipment
• Calculate service desk and store cash work - prepare bank deposits
• Maintain a clean and organized department
• Be available to work day, evening, and weekend shifts

WHAT YOU CAN EXPECT:

We’re committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family.

• Competitive wages
• Generous merchandise discount
• Comprehensive benefits including health, dental, vision, disability, term life insurance and flexible spending account
• 401(k) retirement plan
• No extended holiday hours
• Promote from within philosophy - creates endless career opportunities!

ABOUT US:

Von Maur’s reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We’re committed to being a great place to work, where you can take pride in your work and grow professionally.

The expected base wage for this position is $17.00 - $19.00/hr with overtime eligibility. Successful candidates’ wages will be determined based on their individual qualifications for the position.

Pay range listed is provided in compliance with state specific laws. Pay ranges may be different in other locations.