CUSTOMER SERVICE COUNTER

Von Maur; Cedar Rapids (IA); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Competitive wages

Generous merchandise discount

Comprehensive benefits

401(k) retirement plan

No extended holiday hours

Promote from within philosophy

Job summary

Von Maur in Cedar Rapids, IA is seeking a Customer Service Counter Associate to connect customers with information and support in a fast-paced department.

You will greet customers, answer calls, handle store counter services, prepare purchases for shipment, and maintain a welcoming, organized counter. This on-site role requires day, evening, and weekend availability, with strong emphasis on service and teamwork.

Qualifications

• Experience delivering friendly, high-quality customer service.
• Ability to greet customers and direct inquiries.
• Strong communication and interpersonal skills.

Responsibilities

• Own the customer experience by greeting customers warmly and providing support.
• Answer a multi-line telephone and direct inquiries as needed.
• Provide counter services including opening accounts, processing payments, and answering questions.
• Prepare, box, and wrap customer purchases and online orders for shipment.
• Handle bank deposits and cash work for the service counter and store.

Skills

Customer service

Communication

Phone etiquette

Cash handling

Tools

POS system

Cash handling

Job description

As a Customer Service Counter Associate, you keep the store connected as a reliable source for information and support. In this fast-paced department, you’ll have the opportunity to impact several areas of our store services.

What You’ll Do

• Own the customer experience – greet people sincerely, be friendly and thank every customer
• Answer a multi-line telephone – assist customers or direct them to the appropriate area
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
• Prepare, box, and wrap customer purchases and online orders for shipment
• Calculate service counter and store cash work - prepare bank deposits
• Maintain a clean and organized department
• Be available to work on-site for day, evening, and weekend shifts

What You Can Expect

We’re committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family.

• Competitive wages
• Generous merchandise discount
• Comprehensive benefits
• 401(k) retirement plan
• No extended holiday hours
• Promote from within philosophy - creates endless career opportunities!

About Us

Von Maur’s reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We’re committed to being a great place to work, where you can take pride in your work and grow professionally.