CUSTOMER SERVICE COUNTER

Colonial Group; Michigan; On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Competitive wages

Merchandise discount

Comprehensive benefits

401(k) retirement plan

No extended holiday hours

Promote from within

Job summary

Von Maur is seeking a Customer Service Counter Associate to help keep the store connected as a reliable source for information and support. In this fast-paced department, you’ll have the opportunity to impact several areas of our store services.

As part of a team, you’ll greet customers, answer calls, process payments, prepare orders, and maintain an organized counter. On-site availability for day, evening, and weekend shifts is required, with benefits and career opportunities within Von Maur.

Qualifications

• Greet customers and provide friendly service.
• Answer multi-line phone calls and direct customers appropriately.
• Process payments and assist with counter accounts.
• Prepare, box, and wrap purchases for shipment or pickup.
• Maintain a clean, organized department and support on-site operations.
• Be available for day, evening, and weekend shifts.

Responsibilities

• Own the customer experience with a warm, sincere greeting.
• Answer a multi-line telephone and direct inquiries.
• Provide counter services and handle customer payments.
• Prepare, box and wrap purchases for shipment.
• Manage cash work and deposits as needed.
• Keep the department clean and organized.
• Be on-site for day, evening, and weekend shifts.

Skills

Customer service

Phone handling

Cash handling

Organization

On-site availability

Job description

As a Customer Service Counter Associate, you keep the store connected as a reliable source for information and support. In this fast-paced department, you’ll have the opportunity to impact several areas of our store services.

WHAT YOU’LL DO:

• Own the customer experience – greet people sincerely, be friendly and thank every customer
• Answer a multi-line telephone – assist customers or direct them to the appropriate area
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
• Prepare, box, and wrap customer purchases and online orders for shipment
• Calculate service counter and store cash work - prepare bank deposits
• Maintain a clean and organized department
• Be available to work on-site for day, evening, and weekend shifts

WHAT YOU CAN EXPECT:

• Competitive wages
• Generous merchandise discount
• Comprehensive benefits
• 401(k) retirement plan
• No extended holiday hours
• Promote from within philosophy - creates endless career opportunities!

ABOUT US:

Von Maur’s reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We’re committed to being a great place to work, where you can take pride in your work and grow professionally.