Customer Service Coordinator – Travel Support

Enchanted Horizons Travel; Columbus (IN); Remote; USD 22,000 - 33,000; Full time

Benefits offered by this job

Comprehensive training

Flexible remote work options

Career growth opportunities

Team-oriented culture

Positive team-oriented culture

Job summary

A leading travel support company in Columbus is seeking a motivated Customer Service Coordinator to assist clients with travel inquiries, coordinate reservations, and ensure a positive client experience. The ideal candidate will possess excellent communication skills and a customer-focused mindset. This role offers flexible remote work options and opportunities for career growth within the travel industry, all within a positive, team-oriented culture.

Qualifications

• Strong communication skills are essential for client interactions.
• Ability to manage multiple tasks effectively and meet deadlines.
• Experience in customer service, administrative, or hospitality fields is preferred.
• Detail-oriented and customer-focused mindset.
• Customer service, administrative, or hospitality experience preferred.
• Interest in travel is beneficial.

Responsibilities

• Assist clients with travel inquiries and provide necessary information.
• Coordinate details for travel reservations effectively.
• Ensure client information is accurate and maintained properly.
• Ensure accuracy of client information and travel details.
• Deliver high-quality service with professionalism and care.
• Follow company processes and service standards.

Skills

Excellent written and verbal communication skills

Strong organization and time-management abilities

Self-motivated and comfortable working remotely

Detail-oriented customer-focused mindset

Customer service experience

Customer service experience

Interest in travel

Job description

Job Summary

We are looking for a motivated Customer Service Coordinator to provide travel support and ensure a positive client experience. This role focuses on assisting customers with travel-related questions, coordinating details, and maintaining clear communication throughout the planning process.
This is a great opportunity for someone who enjoys helping people and wants to be part of a service-focused travel team.

Key Responsibilities

• Communicate with clients regarding travel inquiries and requests

• Provide guidance on travel options, timelines, and next steps

• Support reservation coordination and follow-up communication

• Ensure accuracy of client information and travel details

• Deliver high-quality service with professionalism and care

• Follow company processes and service standards

Qualifications

• Excellent written and verbal communication skills

• Strong organization and time-management abilities

• Self-motivated and comfortable working remotely

• Detail-oriented and customer-focused mindset

• Customer service, administrative, or hospitality experience preferred

• Interest in travel is beneficial

What We Offer

• Comprehensive training and ongoing mentorship

• Flexible remote work options

• Part-time or full-time opportunities

• Career growth within the travel industry

• Positive, team-oriented culture