Customer Service Coordinator – Travel Support

Enchanted Horizons Travel; Biddeford (ME); Remote; USD 30,000 - 45,000; Full time

Benefits offered by this job

Comprehensive training and ongoing mentorship

Flexible remote work options

Career growth within the travel industry

Positive, team-oriented culture

Job summary

A travel support company is seeking a Customer Service Coordinator to provide travel assistance and ensure a positive client experience. This role involves communicating with clients about inquiries, offering guidance on travel options, and coordinating reservations. The ideal candidate should have strong communication skills and a customer-focused mindset. This position offers flexible remote work options, comprehensive training, and opportunities for career growth within the industry.

Qualifications

• Experience in customer service, administrative, or hospitality roles preferred.
• Self-motivated and comfortable working remotely.

Responsibilities

• Communicate with clients regarding travel inquiries.
• Provide guidance on travel options and timelines.
• Support reservation coordination and follow-up.

Skills

Excellent written and verbal communication skills

Strong organization and time-management

Customer service mindset

Detail-oriented

Job description

Job Summary

We are looking for a motivated Customer Service Coordinator to provide travel support and ensure a positive client experience. This role focuses on assisting customers with travel-related questions, coordinating details, and maintaining clear communication throughout the planning process.
This is a great opportunity for someone who enjoys helping people and wants to be part of a service-focused travel team.

Key Responsibilities

• Communicate with clients regarding travel inquiries and requests

• Provide guidance on travel options, timelines, and next steps

• Support reservation coordination and follow-up communication

• Ensure accuracy of client information and travel details

• Deliver high-quality service with professionalism and care

• Follow company processes and service standards

Qualifications

• Excellent written and verbal communication skills

• Strong organization and time-management abilities

• Self-motivated and comfortable working remotely

• Detail-oriented and customer-focused mindset

• Customer service, administrative, or hospitality experience preferred

• Interest in travel is beneficial

What We Offer

• Comprehensive training and ongoing mentorship

• Flexible remote work options

• Part-time or full-time opportunities

• Career growth within the travel industry

• Positive, team-oriented culture