Customer Service Coordinator – Travel Support

Enchanted Horizons Travel; Madison (WI); Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Comprehensive training

Flexible remote work options

Career growth opportunities

Team-oriented culture

Job summary

A travel services company based in Madison, Wisconsin is seeking a Customer Service Coordinator to enhance client experiences by assisting with travel inquiries and details coordination. The ideal candidate will possess strong communication and organizational skills. This position offers flexible remote work opportunities and focuses on providing high-quality service in a collaborative environment. Experience in customer service is preferred, and an interest in travel is a plus.

Qualifications

• Strong communication skills are essential for client interactions.
• Organizational skills are necessary to manage multiple travel requests.
• Experience in customer service and an interest in travel will enhance performance.

Responsibilities

• Communicate with clients regarding travel inquiries.
• Provide guidance on travel options and timelines.
• Coordinate reservations and ensure accuracy of details.

Skills

Excellent written and verbal communication skills

Strong organization and time-management abilities

Detail-oriented

Customer service or hospitality experience

Job description

Job Summary

We are looking for a motivated Customer Service Coordinator to provide travel support and ensure a positive client experience. This role focuses on assisting customers with travel-related questions, coordinating details, and maintaining clear communication throughout the planning process.
This is a great opportunity for someone who enjoys helping people and wants to be part of a service-focused travel team.

Key Responsibilities

• Communicate with clients regarding travel inquiries and requests

• Provide guidance on travel options, timelines, and next steps

• Support reservation coordination and follow-up communication

• Ensure accuracy of client information and travel details

• Deliver high-quality service with professionalism and care

• Follow company processes and service standards

Qualifications

• Excellent written and verbal communication skills

• Strong organization and time-management abilities

• Self-motivated and comfortable working remotely

• Detail-oriented and customer-focused mindset

• Customer service, administrative, or hospitality experience preferred

• Interest in travel is beneficial

What We Offer

• Comprehensive training and ongoing mentorship

• Flexible remote work options

• Part-time or full-time opportunities

• Career growth within the travel industry

• Positive, team-oriented culture