Customer Service Coordinator: Order Management & Support

Kawneer; Springdale (AR); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Kawneer, a global leader in architectural aluminum systems, seeks a Customer Service Coordinator to join our Springdale team. You will handle order processing, resolve issues through coordination with multiple departments, and build strong customer relationships.

This role is central to maintaining our reputation for excellence. Under supervision, you will review and enter purchase orders in our proprietary system, communicate with Sales Representatives, and ensure accurate pricing and timely

Qualifications

• Review and enter customer purchase orders using proprietary software.
• Coordinate with Estimating, Order Entry, and Takeoff to manage status.
• Maintain strong relationships with customers and Sales Representatives.
• Adjust prices according to established guidelines.

Responsibilities

• Order Processing and Order Management.
• Review customer orders and purchases.
• Coordinate order status and release orders to manufacturing.
• Interact with customers and Sales Representatives.
• Work with internal resources on projects.
• Develop knowledge of product and price book.
• Handle processing, scheduling, order changes, product issues, and customer claims.

Skills

Customer service

Order processing

Communication

Job description

Kawneer, a global leader in architectural aluminum systems, seeks a Customer Service Coordinator to join our Springdale team. You will handle order processing, resolve issues through coordination with multiple departments, and build strong customer relationships.

This role is central to maintaining our reputation for excellence. Under supervision, you will review and enter purchase orders in our proprietary system, communicate with Sales Representatives, and ensure accurate pricing and timely