Soft Services Coordinator

CBRE Group, Inc.; Lebanon (IN); On-site; USD 42,000 - 52,000; Full time

Job summary

CBRE Group, Inc. is seeking a Soft Services Coordinator to bridge vendors, site teams and customers, ensuring smooth operation of soft services on a Monday–Friday day shift.

You will oversee vendor activities for janitorial, food service, and uniform programs, manage onboarding, on-site escorting, billing inquiries, and follow-up to close open items, delivering service excellence and a safer, more welcoming workplace.

Qualifications

• High School Diploma, GED, or trade school diploma with 4-5 years of job-related experience.
• Valid Driver’s License required.
• Meet physical requirements including lifting 50 lbs or more.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Prior shift manager or supervisory experience preferred.

Responsibilities

• Coordinate day-to-day activities with vendors supporting janitorial, food service, and uniform programs.
• Serve as the primary point of contact for vendor questions, escalations, and service requests.
• Escort vendors on-site while ensuring compliance with safety requirements.
• Monitor open service requests and follow up on action items for timely resolution.
• Assist with vendor onboarding and required documentation.
• Confirm that work is complete and client space is in prime condition.
• Respond quickly to emergencies and summon additional assistance as needed.
• Assist with billing processes and invoice tracking.
• Apply standard procedures to accomplish complex assignments with innovative solutions.

Skills

Vendor coordination

Analytical thinking

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

About the Role:

Join CBRE as a Soft Services Coordinator and play a key role in delivering an exceptional workplace experience. In this highly visible position, you will serve as the bridge between vendors, site teams, and customers, ensuring essential soft services operate seamlessly each day. Working a Monday through Friday day shift schedule, you will have the opportunity to build strong relationships, solve challenges, and contribute to a workplace that is safe, welcoming, and efficient.

As a trusted coordinator, you will oversee day-to-day vendor activities across services such as janitorial, food service, and uniform programs. From supporting vendor onboarding and escorting contractors on-site to managing billing inquiries and following up on open items, you will help keep operations running smoothly while ensuring service excellence. This role is ideal for a detail-oriented professional who enjoys collaboration, organization, and making a meaningful impact on the employee and customer experience.

What You'll Do:

• Coordinate day-to-day activities with vendors supporting janitorial, food service, uniform programs, and other workplace services.
• Serve as the primary point of contact for vendor-related questions, escalations, and service requests.
• Escort vendors and contractors on-site while ensuring compliance with facility and safety requirements.
• Monitor and follow up on open service requests, work orders, and action items to ensure timely resolution.
• Support vendor onboarding activities, including answering questions and coordinating required documentation.
• Confirm that work is complete, equipment is fully functional and client space is in prime working condition.
• Respond quickly to emergency situations, summoning additional assistance as needed.
• Assist with billing processes, invoice tracking, and vendor-related administrative tasks.
• Apply in-depth knowledge of standard principles and techniques/procedures to accomplish complex assignments and provide innovative solutions.

What You'll Need:

• High School Diploma, GED, or trade school diploma with 4-5 years of job-related experience. In lieu of a diploma, a combination of experience and education will be considered. Certifications/licenses as may be required by local or state jurisdictions. Prior shift manager or supervisory experience preferred.
• Valid Driver’s License required.
• Meet the physical requirements of this role including stooping, standing, walking, climbing stairs/ladders, and the ability to lift/carry heavy loads of 50 lbs. or more.
• Ability to exercise judgment based on the analysis of multiple sources of information.
• Willingness to take a new perspective on existing solutions.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with an advanced inquisitive mindset.

Why CBRE?

When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact! Our collaborative environment is built on our shared values — respect, integrity, service, and excellence — and we value the varied perspectives, backgrounds, and skills of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential!

Disclaimers

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Applicant AI Use Disclosure:

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

These updates reflect our commitment to clarity, inclusivity, and a consistent candidate experience across all postings.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.