Admin Services Sr Coordinator

CBRE Group, Inc.; Boston (MA); On-site; USD 52,000 - 65,000; Full time

Job summary

CBRE Group, Inc. is seeking an Administrative Services Sr. Coordinator in Boston.

You will provide administrative support across multiple departments, answer calls, greet visitors, and resolve complex inquiries. The role requires strong MS Office skills and prior experience working with diverse teams in a fast-paced environment. You will also manage scheduling, travel arrangements, records, and expense reporting while ensuring confidentiality and professional interactions with clients and staff.

Qualifications

• High School Diploma or GED completed.
• 2-3 years of related administrative experience.
• Ability to explain detailed information clearly within the team.
• Advanced problem-solving skills and independent decision-making.
• Proficiency with Microsoft Office suite is essential.

Responsibilities

• Perform administrative duties including research, updating databases, and preparing collateral materials for mass mailings.
• Answer and route calls to appropriate personnel or voicemail and respond to inquiries.
• Issue visitor passes, validate parking, and maintain guest logs; escort visitors as needed.
• Type, format, and produce documents such as proposals, presentations, and reports.
• Establish and maintain record-keeping and filing systems.
• Train and instruct new or relief reception staff in duties and procedures.
• Schedule appointments and meetings, coordinate travel or conference arrangements.
• Complete expense reports and reconcile receipts.
• Resolve typical and atypical problems in own work area without supervision.

Skills

MS Office proficiency

Excellent communication

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

About the Role:

As a CBRE Administrative Services Sr. Coordinator, you will provide administrative support to multiple departments and managers. You’ll answer, screen and forward telephone calls, greet customers and resolve complex customer complaints.

This job is part of the Administrative Services job function. They are responsible for providing administrative support to areas of the business including operations, teams, job functions and senior management.

What You’ll Do:

• Perform administrative duties including conducting research, updating databases, and preparing collateral materials for mass mailings.
• Answer and route calls to appropriate personnel or voicemail. Respond to difficult inquiries and provide information about the organization. Maintain confidentiality of all calls and information.
• Issue visitor's passes, validate parking and maintain guest logs. Escort visitors to designated location.
• Type, format, and produce documents such as proposals, presentations, correspondence, and standard reports.
• Establish and maintain record keeping and filing systems.
• Train and instruct new or relief personnel in the receptionist duties and procedures.
• Schedule appointments and meetings, confirm travel or conference arrangements and maintain business contact databases.
• Complete expense reports and handle reconciliation of receipts.
• Recognize and solve typical and atypical problems that can occur in own work area without supervisory approval.
• Evaluate and select solutions from established options.
• Impact team through the quality of the services or information provided.
• Follow standardized procedures and practices and receive regular but moderate supervision and guidance.

What You’ll Need:

• High School Diploma or GED with 2-3 years of job-related experience.
• An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems, required.
• Requires intermediate problem-solving skills with the capacity to review and select solutions from available options without supervisory approval.
• Ability to explain detailed and complicated information within the team in a clear and concise manner.
• Advanced knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with a robust inquisitive mindset.
• General math skills. Ability to calculate advanced figures such as percentages, discounts, and markups. or complicated information within the team.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.