Coordinator-Customer Service II

Baptist; Columbus (MS); On-site; USD 32,000 - 45,000; Full time

Job summary

Baptist seeks a Coordinator-Customer Service to be the first point of contact for patients and visitors in the Oncology and Infusion clinic. You will coordinate office activities, assist with financial counseling, verify insurance, collect co-pays, schedule appointments, and support billing and compliance processes.

The role requires strong customer service skills, medical terminology knowledge, and experience in a physician practice.

Qualifications

• 1 year of experience in a physician practice or clinic.
• Collegiate or medical trade completion or Associates Degree may be required.

Responsibilities

• Verifies insurance and communicates with carriers/regulatory agencies for reimbursement.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains knowledge of co-pays, deductibles, and workers' compensation protocols for accurate billing.

Skills

Customer service

Communication skills

Medical terminology

Education

Associates Degree

Collegiate or medical trade completion

Tools

Windows applications

Job description

• Business Unit BMH Golden Triangle Hospital
• Department Oncology and Infusion

Job Description

Job Summary

The Coordinator-Customer Service serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff. Coordinates and directs the office activities of the physician practice. May be responsible for financial counseling thus verifying insurance and collecting the appropriate co-pays, co-insurances and past due balances. Will make appointments and appointment reminder phone calls. May handle pre-certifications and maintains a professional working relationship with insurance companies. Displays good public relation and communication skills.

Required Population Served

Job Responsibilities

Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.

Performs daily and monthly close out procedures for internal controls and cash balancing.

Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.

Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.

Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.

Answers telephones, takes, and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow.

Complies with all organizational policies regarding ethical business practices.

As necessary, calls patients to obtain payment due or make financial arrangements for scheduled exams.

Schedules appointments, gathers demographic and insurance information and enters into the practice management system.

Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work-flow and to ensure confidentiality.

Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.

Completes assigned goals.

Specifications

Experience

Description Minimum Required Preferred/Desired One (1) year of experience in a physician practice or clinic.

Education

Description Minimum Required Preferred/Desired Collegiate or medical trade completion. Associates Degree

Training

Description Minimum Required Preferred/Desired Current knowledge of medical terminology. Knowledge in insurance verification and charge entry as provided through experience in a physician practice.

Special Skills

Description Minimum Required Preferred/Desired Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.

Licensure

Description Minimum Required Preferred/Desired