Customer Service Coordinator — Flexible Scheduling

Acosta; Bloomfield (NJ); On-site; USD 22,000 - 23,000; Full time

Job summary

Acosta is seeking a detail‑oriented Customer Service Coordinator in Bloomfield, NJ to support order processing from start to finish. You will professionally resolve order issues, update systems, and collaborate with internal teams to meet customer needs.

Ideal candidates have 2+ years in customer service, familiarity with MS Word/Excel/Outlook, and strong communication. This full‑time role offers growth within the Sales unit and a competitive hourly salary range.

Qualifications

• 2+ years of customer service, administrative, or business process experience.
• Food broker experience preferred.
• High School Diploma or GED required; associate degree preferred.

Responsibilities

• Receive and resolve customer order issues professionally.
• Research and resolve issues with internal and external teams.
• Update orders, pricing, and customer criteria in internal systems.
• Monitor dashboards and alerts to identify and address issues quickly.
• Escalate unresolved issues to managers or supervisors.
• Investigate rules engine issues and follow resolution procedures.
• Maintain documentation in line with company policies.
• Build and maintain relationships with customers, clients, and coworkers.
• Support Customer Replenishment (CRP/VMI) processes when applicable.
• Complete special projects and additional duties as assigned.

Skills

Strong communication

Organizational skills

Problem-solving

Attention to detail

Data entry

Order management systems

Education

High School Diploma or GED

Associate Degree preferred

Formal customer service training a plus

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Acosta is seeking a detail‑oriented Customer Service Coordinator in Bloomfield, NJ to support order processing from start to finish. You will professionally resolve order issues, update systems, and collaborate with internal teams to meet customer needs.

Ideal candidates have 2+ years in customer service, familiarity with MS Word/Excel/Outlook, and strong communication. This full‑time role offers growth within the Sales unit and a competitive hourly salary range.