Customer Service Coordinator - Export Support Services

ZIM Integrated Shipping Services; Virginia Beach (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

ZIM Integrated Shipping Services is seeking a Release Coordinator in Virginia Beach to manage export/import releases and back‑office tasks supporting the Contact Center, Support Services, and GSS. You will release bills of lading, validate release criteria, audit shipments, print B/Ls, and respond to inquiries from customers and internal teams.

The role emphasizes timely communication, documentation, and adherence to release protocols while collaborating across departments to ensure smooth

Qualifications

• Requires strong interpersonal and communication abilities.
• 1–2 years related experience or training, or equivalent.
• Proven ability to handle inquiries and coordinate release processes.

Responsibilities

• Appropriately release shipments within in-house and external systems.
• Answer incoming emails and communications from internal teams about releases.
• Disseminate release information to import colleagues and others.
• Respond promptly to customer inquiries via email, phone, or chat.
• Validate, surrender, and file bills of lading and waybills on receipt date.
• Manage seaway bulk release processes for US import shipments.
• Release shipments and complete cash releases after payment confirmation.
• Research problems and perform root-cause analysis for permanent solutions.
• Pursue personal growth through coaching, feedback, and training.
• Perform other duties as assigned.

Skills

Soft skills

Education

Associate’s degree or equivalent

Job description

Main Purpose of the Role

The Release Coordinator is responsible for managing release functions for both export and import and other back‑office activities that support the Contact Center, Support Services team, and GSS. This includes releasing bills of lading, validating criteria of releases, shipment audits, and printing of B/Ls and answering enquiries from internal and external customers.

The Release Coordinator is responsible for managing release functions for both export and import and other back‑office activities that support the Contact Center, Support Services team, and GSS. This includes releasing bills of lading, validating criteria of releases, shipment audits, and printing of B/Ls and answering enquiries from internal and external customers.

Main Tasks

• Appropriately release shipments within in-house system and external systems.
• Answers incoming emails and communications from internal teams at ZIM and GSS related to releases.
• Disseminates release information to other import colleagues and relevant parties inquiring about release statuses and processes.
• Responds promptly to customer enquiries utilizing various methods of communication (email, phone, instant messaging, etc.).
• Validates, surrenders, and files original bills of lading, electronic bills of lading, and waybills according to date received.
• Manages seaway bulk release processes for US import shipments.
• Releases shipments and executes full release for cash customers upon confirmation of payment.
• Research problems and perform root cause analysis in order to propose permanent solutions.
• Takes ownership of personal growth by applying coaching, feedback, and training to improve daily performance and skills.
• Works as directed for any other duties assigned.

Requirements

• Associate’s degree from accredited college or university preferred or equivalent work experience
• One to two years related experience and/or training; or equivalent combination of education and experience
• Excellent soft skills