Customer Service Coordinator - Customs

ZIM Integrated Shipping Services; Virginia Beach (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

ZIM Integrated Shipping Services is seeking a Customer Service Import Customs Coordinator in the United States. The role focuses on managing US Customs activities, including manifest submissions, amendments, holds, exams, and related inquiries, ensuring compliance and timely processing.

The candidate will monitor daily reports, manage exclusions and holds, handle group mailbox requests, and coordinate with internal teams to resolve issues within SLA.

Qualifications

• High School Diploma or GED is required.
• 2–4 years of related experience or equivalent combination of education and experience.

Responsibilities

• Run daily reports to identify customs holds or rejections and handle accordingly.
• Run daily reports to identify cargo slated for General Order and handle accordingly.
• Daily monitor CMS203 (Conditions Attend) and process accordingly.
• Daily monitor CMS205 (Orphans) and resolve accordingly.
• Weekly monitor the invoice portal to ensure timely processing.

Skills

Customer service

Attention to detail

Communication

Education

High School Diploma/GED

Job description

Main Purpose of the Role

The Customer Service import Customs Coordinator will be responsible for all duties associated with US Customs which would include but not limited to monitoring the submission of the customs manifest for errors, assisting with any amendments to the customs manifest, processing any holds or exam request, handling G.O requests and serving as the focal point for any issues pertaining to US Customs.

Main Tasks

• Run daily reports to identify any customs holds and or rejections and handle accordingly
• Run daily reports to identify cargo slated for General order and handle accordingly
• Daily monitor data on CMS203 (Conditions Attend) and process accordingly
• Daily monitor CMS205 (Orphans) and resolve accordingly
• Weekly monitor the invoice portal to make sure that all invoices are processed timely.
• Monitor the group mailbox for transmission notifications and change requests and handle each accordingly within stated SLA
• Keep a running tab of all export vessels' sail dates so that the export manifest can be submitted to US Customs within their guidelines.
• Handle any incoming calls both internally and externally

Requirements

• High School Diploma or General Education Degree (GED)
• Two to four years of related experience and/or; or equivalent combination of education and experience.