US Customs Compliance Coordinator

ZIM Integrated Shipping Services; Virginia Beach (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

ZIM Integrated Shipping Services is seeking a Customer Service Import Customs Coordinator in the United States. The role focuses on managing US Customs activities, including manifest submissions, amendments, holds, exams, and related inquiries, ensuring compliance and timely processing.

The candidate will monitor daily reports, manage exclusions and holds, handle group mailbox requests, and coordinate with internal teams to resolve issues within SLA.

Qualifications

• High School Diploma or GED is required.
• 2–4 years of related experience or equivalent combination of education and experience.

Responsibilities

• Run daily reports to identify customs holds or rejections and handle accordingly.
• Run daily reports to identify cargo slated for General Order and handle accordingly.
• Daily monitor CMS203 (Conditions Attend) and process accordingly.
• Daily monitor CMS205 (Orphans) and resolve accordingly.
• Weekly monitor the invoice portal to ensure timely processing.

Skills

Customer service

Attention to detail

Communication

Education

High School Diploma/GED

Job description

ZIM Integrated Shipping Services is seeking a Customer Service Import Customs Coordinator in the United States. The role focuses on managing US Customs activities, including manifest submissions, amendments, holds, exams, and related inquiries, ensuring compliance and timely processing.

The candidate will monitor daily reports, manage exclusions and holds, handle group mailbox requests, and coordinate with internal teams to resolve issues within SLA.