Customer Service Coordinator (Customer Service Liaison)

California Closets CCO; Monet (FL); On-site; USD 22,000 - 31,000; Part time

Benefits offered by this job

Health insurance

Paid time off

401K with company match

Career growth opportunities

Employee discounts

Cell phone stipend

Job summary

California Closets in Palm Beach Gardens, FL is seeking a part-time Customer Liaison for weekend hours (Saturday and Sunday 10am–4pm). You will assist customers and schedule appointments via phone, email, or showroom visits, delivering a premium brand experience.

The role offers benefits such as health insurance, PTO, and a 401K with company match, with growth opportunities within a luxury brand. Prior customer service and administrative experience preferred.

Qualifications

• 1-2 years of administrative and/or customer service experience in home renovations/industry preferred
• Associates Degree related to business administration preferred
• Ability to communicate politely and professionally with clients
• Ability to data entry quickly and accurately
• Calendar management/scheduling experience preferred
• Self-starter with positive attitude and ability to manage own schedule

Responsibilities

• Completes appointment scheduling for Design Consultants via CRM
• Answers incoming calls and emails to local scheduling offices/showrooms
• Directs client issues to management and works towards resolution
• Greet visitors in showroom and assist with guestbook and refreshments
• Maintains showroom cleanliness and setup
• Supports customer communications related to installations and follow-ups
• Coordinates with Centralized Scheduling and reports issues daily

Skills

Customer service

Administrative support

Data entry

Calendar management

CRM familiarity

Education

Associate degree in business administration

Tools

CAD

Epicor

Salesforce

Microsoft Office

Job description

• Part-time

Company Description

Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service.We believe home is more than just a place — it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as ‘practical magic.’

Job Description

The Customer Liaison is responsible for assisting customers and providing an exceptional brand experience. This position serves customers while striving to complete appointment scheduling in an efficient and detailed manner through phone, email, or showroom visit.

***This position is part-time Saturday and Sunday from 10am-4pm.***

Job Highlights:

• We're located on 4763 PGA Boulevard, Palm Beach Gardens, FL
• The schedule for this position is Saturday and Sunday from 10am-4pm.
• The pay for this position is $19/hr based on experience.

What We Offer:

California Closets has both company-owned and franchise locations. This location is company-owned, therefore earns the following benefits:

• Health insurance – Medical, Dental, and Vision
• PTO days and paid holidays
• 401K retirement plan with company match
• Grow your career with us – many promotional opportunities available
• Generous company discounts
• Some locations provide cell phone stipends

Franchises are independently owned and operated and may offer different benefits.

Duties and Responsibilities:

• Completes appointment scheduling in an efficient and detailed manner for our Design Consultants, using the Customer Relationship Manager (CRM).
• Answers incoming phone calls & emails to either the local scheduling office or local showrooms and address client needs.
• Directs client issues, concerns, and/or complaints to management team while working in conjunction with designers and the management team to bring them to a resolution, as needed.
• When in a showroom, serves as first contact to greet all clients who visit our showroom, including assisting the clients with signing our guestbook and offering refreshments as necessary.
• Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the Showroom duties.
• May provide customer communication support as it relates to installations, confirmations, and return visits.
• Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with accuracy of consultations being scheduled.

Qualifications

• 1-2 years of experience of administrative and/or customer service experience in construction and/or in the home renovations/improvement industry – preferably within a luxury brand environment
• Associates Degree related to business administration / accounting from an accredited college or university preferred
• Ability to communicate politely, clearly and professionally with clients
• Ability to work quickly and accurately data entry
• Calendar management / regional scheduling experience preferred
• Self-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environment
• Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc)

We are an equal opportunity employer. We E-Verify.
All your information will be kept confidential according to EEO guidelines.

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