Customer Service Coordinator / CSC Administration

Lovelace Health System; Albuquerque (NM); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Career growth opportunities

Tuition assistance

Wellness resources

Paid time off

Health benefits

Inclusive culture

Job summary

Lovelace Health System in Albuquerque, NM seeks a day shift, full-time HOPD Administration Customer Service Coordinator (CSC). This role focuses on welcoming patients, scheduling, admissions, and verifying insurance at the front desk within a cardiovascular health setting.

Responsibilities include direct customer service, processing transactions, and ensuring compliance with policies for patient safety. A high school diploma is required, with 1 year of related experience desired.

Qualifications

• High School Diploma or GED required.
• At least 1 year of related experience.
• Medical Terminology knowledge.
• Knowledge of office procedures.
• Knowledge of insurance plans.

Responsibilities

• Provide direct customer service and front desk assistance for assigned departments.
• Handle customer account transactions and assist with cashiering operations.
• Adhere to policies, procedures, and regulations to ensure compliance and patient safety.

Skills

Medical Terminology

Office procedures

Insurance plans knowledge

Education

High School Diploma or GED

Job description

Overview

Join our team as a day shift , full-time , HOPD Administration Customer Service Coordinator (CSC) in Albuquerque, NM .

Overview

Join our team as a day shift , full-time , HOPD Administration Customer Service Coordinator (CSC) in Albuquerque, NM .

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

• Thrive: We empower our team with career growth opportunities, tuition assistance , and resources that support your wellness, education, and financial well-being.


• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.


• Make Healthcare Better: We use advanced technology to support our team and enhance patient care .

Get to Know Your Team:

• Heart Hospital of New Mexico at Lovelace Medical Center is New Mexico’s only hospital dedicated exclusively to cardiovascular care, including the state’s only facility performing left ventricular aortic device (LVAD) implants and a state-of-the‑art hybrid operating room.

Responsibilities

• Provide direct customer service and front desk assistance for assigned departments, including but not limited to admitting, registering, scheduling, and verifying insurance.


• Handled customer account transactions, provided customer assistance, and performed and/or oversaw cashiering operations.


• Adhere to policies, procedures, and regulations to ensure compliance and patient safety.

Qualifications

Job Requirements:

• High School Diploma or GED equivalent.


• One (1) year of previously related experience.


• Medical Terminology knowledge.


• Knowledge of office procedures.


• Knowledge of insurance plans.

Preferred Job Requirements:

• Associate’s Degree in a related field of study.


• Heart Saver.


• Previous medical office experience.