Customer Service Coordinator - Bilingual (Mandarin)

Total Quality Logistics; Orlando (FL); On-site; USD 35,000 - 65,000; Full time

Benefits offered by this job

Health, Dental and Vision coverage

401(k) with company match

Tuition reimbursement up to $5,000/year

Employee referral bonuses

Job summary

A leading logistics company seeks a Customer Service Coordinator - Bilingual (Mandarin) in Orlando, FL. You will provide support for daily shipment activities, resolve shipping issues, and ensure excellent customer service. This is an entry-level position that offers extensive training and multiple benefits including health coverage and 401(k) match.

Qualifications

• 1+ year customer service experience preferred.
• Ability to take ownership of responsibilities.
• Excellent attendance history.

Responsibilities

• Become the subject matter expert on all administrative tasks.
• Document and manage all tasks in internal systems.
• Help resolve shipping issues with professionalism.

Skills

Fluent in English and Mandarin

Strong verbal communication skills

Proficient in Microsoft Office

Hall of fame work ethic

Job description

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As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload, Less-Than-Truckload, Drayage) to support daily shipment activities. You will be the be the go-to-support for our sales reps, directly helping grow the company.

What’s in it for you:

• Health, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match
• Advancement opportunities with structured career paths
• Up to $5,000/year in tuition reimbursement
• Employee referral bonus opportunities
• We win wherever we go - Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America’s Best Employers (2022)

What you’ll be doing:

• Become the subject matter expert on all administrative tasks related to your aligned account(s)
• Document and manage all tasks in our internal systems
• Schedule appointments and help coordinate shipments from pickup to delivery
• Help resolve shipping issues with a high level of professionalism
• Provide excellent customer service to internal and external stakeholders
• Support with billing and payment processing as needed

What you need:

• 1+ year customer service experience preferred
• Fluent in English and Mandarin
• Hall of fame work ethic with a history of excellent attendance
• Strong verbal communication skills – face to face and over the phone
• Proficient in Microsoft Office, including Word, Excel, and Outlook
• Ability to take ownership of responsibilities and see tasks through completion

Where you'll be: 604 Courtland Street Orlando, FL 32804

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Truck Transportation

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