Customer Service Coordinator

Total Quality Logistics; Charlotte (NC); On-site; USD 18,752 - 26,708; Full time

Benefits offered by this job

Comprehensive benefits package

Health, dental, and vision coverage

401(k) with company match

Tuition and training reimbursement

Employee discounts

Financial wellness planning

Employee referral bonus opportunities

Job summary

Total Quality Logistics in Charlotte, NC is seeking a Customer Service Coordinator to support daily shipment activities and become a subject matter expert in transportation. You'll assist sales reps and provide professional customer service while managing shipments.

The ideal candidate will have customer service experience, strong communication skills, and proficiency in Microsoft Office. This role offers a competitive starting compensation of $16.50/hr, comprehensive benefits, and advancement opportunities.

Qualifications

• 1+ year customer service experience preferred.
• Strong verbal communication skills - face to face and over the phone.
• Proficient in Microsoft Office, including Word, Excel, and Outlook.

Responsibilities

• Become the subject matter expert on all administrative tasks related to your aligned account(s).
• Document and manage all tasks in our internal systems.
• Schedule appointments and help coordinate shipments from pickup to delivery.
• Help resolve shipping issues with a high level of professionalism.
• Provide excellent customer service to internal and external stakeholders.
• Support with billing and payment processing as needed.

Skills

Customer service experience

Verbal communication skills

Microsoft Office proficiency

Job description

About the role:

As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload, Less-Than-Truckload, Drayage) to support daily shipment activities. You will be the go-to-support for our sales reps, directly helping grow the company.

What’s in it for you:

• Compensation starting at $16.50/hr.
• Comprehensive benefits package
• Health, dental and vision coverage
• 401(k) with company match
• Perks including tuition and training reimbursement, employee discounts, and financial wellness planning
• Advancement opportunities with structured career paths
• Employee referral bonus opportunities
• Certified Great Place to Work with 900+ lifetime workplace award wins

What you’ll be doing:

• Become the subject matter expert on all administrative tasks related to your aligned account(s)
• Document and manage all tasks in our internal systems
• Schedule appointments and help coordinate shipments from pickup to delivery
• Help resolve shipping issues with a high level of professionalism
• Provide excellent customer service to internal and external stakeholders
• Support with billing and payment processing as needed

What you need:

• 1+ year customer service experience preferred
• Hall of fame work ethic with a history of excellent attendance
• Strong verbal communication skills - face to face and over the phone
• Proficient in Microsoft Office, including Word, Excel, and Outlook
• Ability to take ownership of responsibilities and see tasks through completion

Where you'll be:

200 Regency Executive Park Dr Suite 100 & 200, Charlotte, NC 28217

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.