Customer Service Coordinator - Bilingual (Mandarin)

Total Quality Logistics; Indianapolis (IN); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Health, Dental, and Vision coverage

401(k) with company match

Up to $5,000/year in tuition reimbursement

Employee referral bonuses

Job summary

A logistics company in Indianapolis is seeking a Customer Service Coordinator - Bilingual (Mandarin) to provide expert support for sales representatives and manage shipment activities. Candidates should have excellent communication skills, be bilingual, and possess a strong work ethic. This full-time role offers health benefits and opportunities for advancement.

Qualifications

• 1+ year customer service experience preferred.
• Strong verbal communication skills – face to face and over the phone.
• Ability to take ownership of responsibilities and see tasks through completion.

Responsibilities

• Become the subject matter expert on all administrative tasks related to your aligned account(s).
• Document and manage all tasks in our internal systems.
• Help resolve shipping issues with a high level of professionalism.

Skills

Bilingual in English and Mandarin

Strong verbal communication skills

Proficient in Microsoft Office

Excellent attendance record

Ownership and responsibility

Tools

Microsoft Office

Job description

Join to apply for the Customer Service Coordinator - Bilingual (Mandarin) role at Total Quality Logistics

7 hours ago Be among the first 25 applicants

Join to apply for the Customer Service Coordinator - Bilingual (Mandarin) role at Total Quality Logistics

As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload, Less-Than-Truckload, Drayage) to support daily shipment activities. You will be the be the go-to-support for our sales reps, directly helping grow the company.

What’s in it for you:

• Health, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match
• Advancement opportunities with structured career paths
• Up to $5,000/year in tuition reimbursement
• Employee referral bonus opportunities
• We win wherever we go - Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America’s Best Employers (2022)

What you’ll be doing:

• Become the subject matter expert on all administrative tasks related to your aligned account(s)
• Document and manage all tasks in our internal systems
• Schedule appointments and help coordinate shipments from pickup to delivery
• Help resolve shipping issues with a high level of professionalism
• Provide excellent customer service to internal and external stakeholders
• Support with billing and payment processing as needed

What you need:

• 1+ year customer service experience preferred
• Fluent in English and Mandarin
• Hall of fame work ethic with a history of excellent attendance
• Strong verbal communication skills – face to face and over the phone
• Proficient in Microsoft Office, including Word, Excel, and Outlook
• Ability to take ownership of responsibilities and see tasks through completion

Where you'll be: 8777 Purdue Road Indianapolis, IN 46268

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Truck Transportation

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