Customer Service Coordinator

Total Quality Logistics; Erlanger (KY); On-site; USD 18,752 - 26,708; Full time

Benefits offered by this job

Employee referral bonus opportunities

Comprehensive benefits package

Health, dental and vision coverage

401(k) with company match

Employee discounts

Tuition reimbursement

Job summary

Total Quality Logistics is seeking a Customer Service Coordinator in Erlanger, Kentucky. You will provide vital support to sales reps and manage administrative tasks related to transportation modes. The role emphasizes excellent customer service and collaboration.

This position offers extensive training, a compensation starting at $16.50/hr, and a comprehensive benefits package including health coverage and 401(k) with company match.

Qualifications

• 1+ year customer service experience preferred.
• Strong verbal communication skills – face to face and over the phone.
• Proficient in Microsoft Office, including Word, Excel, and Outlook.

Responsibilities

• Become the subject matter expert on all administrative tasks related to your aligned accounts.
• Document and manage all tasks in our internal systems.
• Schedule appointments and help coordinate shipments from pickup to delivery.
• Help resolve shipping issues with a high level of professionalism.
• Provide excellent customer service to internal and external stakeholders.
• Support with billing and payment processing as needed.

Skills

Customer service experience

Verbal communication skills

Microsoft Office proficiency

Job description

About the role

As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation, Full-truckload, Less-Than-Truckload, Drayage, etc., to support daily shipment activities. You will be the go-to support for our sales reps, directly helping grow the company.

What’s in it for you

• Compensation starting at $16.50/hr.
• Employee referral bonus opportunities
• Comprehensive benefits package
• Health, dental and vision coverage
• 401(k) with company match
• Perks including employee discounts, financial wellness planning, tuition reimbursement and more
• Certified Great Place to Work with 900+ lifetime workplace award wins

What you’ll be doing

• Become the subject matter expert on all administrative tasks related to your aligned accounts.
• Document and manage all tasks in our internal systems.
• Schedule appointments and help coordinate shipments from pickup to delivery.
• Help resolve shipping issues with a high level of professionalism.
• Provide excellent customer service to internal and external stakeholders.
• Support with billing and payment processing as needed.

What you need

• 1+ year customer service experience preferred.
• Hall of fame work ethic with a history of excellent attendance.
• Strong verbal communication skills – face to face and over the phone.
• Proficient in Microsoft Office, including Word, Excel, and Outlook.
• Ability to take ownership of responsibilities and see tasks through completion.

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.