Customer Service Coordinator- Baptist University Multispecialty Clinic

Baptist Memorial Health Care Corporation; Memphis (TN); On-site; USD 34,000 - 42,000; Full time

Job summary

Baptist Memorial Health Care Corporation seeks a Customer Service Coordinator for the Baptist University Multispecialty Clinic in Memphis, TN. The role supports patient interactions, billing accuracy, appointment processing, and daily financial reconciliation.

Responsibilities include insurance verification, data entry, and financial counseling assistance, all while upholding policy compliance and high service standards for patients and carriers alike.

Qualifications

• One year's current experience with insurance billing and/or medical collection and medical terminology.
• Skill to write clearly in standard English and record information accurately.
• Associates Degree or collegiate/medical trade completion preferred.

Responsibilities

• Verifies insurance, communicates with carriers and regulatory agencies for reimbursement.
• Performs daily/monthly closes for internal controls and cash balancing.
• Maintains knowledge of co-pays, deductibles, and workers' compensation protocols for accurate billing.
• Promotes customer satisfaction with professional verbal and nonverbal communication.
• Follows clinic policies and procedures related to operations.
• Answers phones and directs messages to maintain workflow.
• Maintains organized files and confidentiality.
• Inputs demographic/medical data, collects fees, and assists with financial counseling when needed.
• Completes duties assigned by the Clinic Manager and meets goals.

Skills

Insurance billing

Medical terminology

Customer service

Communication

Typing 30 wpm

10-key data entry

Windows applications

Education

Associates Degree

Collegiate or medical trade completion

Tools

Windows

Job description

Customer Service Coordinator- Baptist University Multispecialty Clinic

Memphis, TN, United States

Job Info

• Job Identification 46468
• Job Category MEDICAL GROUP
• Business Unit BMG Clinics

Job Description

Job Summary

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.

Job Summary

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.

Responsibilities

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
• Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.
• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.
• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
• Carries out all other duties assigned by the Clinic Manager in a timely manner.
• Completes assigned goals.

Specifications

Experience

Minimum Required

Preferred/Desired

• One year's current experience with insurance billing and/or medical collection and medical terminology.

Education

Minimum Required

• Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.

Preferred/Desired

• Collegiate or medical trade completion. Associates Degree

Special Skills

Minimum Required

• Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.

Preferred/Desired

• Proficient with 10-key.

Licensure

• None